Cordys Case Management

This paper introduces Cordys case management and its characteristics.

Case management is a collaborative process that can define and evaluate cases, define activities, assign and perform work, and monitor execution. A case is an artificial process, a requirement or an interactive service; The human process is the definition, organization, and management of information and behavior-related issues. This is a situation that requires research or activity.

Cordys Case Management process allows you to integrate the original system, different databases, get case management control, and even integrate paper media files for a case-centric virtual file. The virtual file indicates the case, from the beginning to the end is very complex and allows multiple people at the same time, the same document effective cooperative dynamic process. Documents are typically stored in the content store, and Cordys Bop provides the ability to store documents that work on any content store. Documents stored in these documents can be stored regardless of any content. The Cordys case management process provides an event-driven, arbitrary flow of customer cases with many associated documents. It facilitates the work of knowledge workers to be flexible, to make decisions and to exchange information with colleagues. It provides an integrated system, people, tasks and documents, activity-based dynamic tasks that highlight case-oriented views. The case action model describes all the information that is required to be executable.

Although each case is an example of work, when you control the project, it has a different size. For example, a project might be used to organize the development of a new product or service. Its range and plan are far ahead and are unique in the way it exists. The case is typically applied after a product or service is launched. They cover service instances, complaint instances, problems with the product, and so on. Unlike business processes, cases do not require a rigorous booking process, but can handle immediate occurrences, assessment, planning and execution, re-evaluation, and subsequent waits. Unlike business processes, individual cases cannot handle the appointment process, but can occur immediately, evaluate, plan and execute, and can be re-evaluated, as well as subsequent waits.

Examples of case use are as follows:

• insurance claim
• Public accident handling
• about customer billing and payment disputes in the telecommunications industry
• bank loan application
• Financial mutation (political, wage, address change wait)

Typically the customer is focused on the service provider (or another business unit). In these examples, the business is used to organize the work to be done and participate in interactive services (s), which are organized into cases as basic units for running the business. So, the business function here is case management. Various information is connected or attached through the case, and the progress of the case is also tracked.

Case Management has a large intersection with BPM and is tightly connected. It expands the business process with a clear concept of "case". Even if the concept of a case is first used. This means that the execution of the working environment is a complete set of cases (not just "entering information" for individual activities). Cases are basic business objects that drive case processing.

Typical characteristics of the case management process are as follows:

• The case and its data serve in a unique shared environment, performing any activity in the case.
• Case workers are faced with knowledge-intensive professionals. Such professionals cannot be limited to a priori process model and they should always authorize the exact case data.
• The case management process is state-based (event-driven) and/or rule-based (data-flag-driven), which is probably the result of a traffic-based (sequential-driven) comparison.

Characteristics of Cordys Case management

Importantly, the following facilities are provided in Cordys case management:

• Use the same case processing machine at the same time to form multi-activity.
• Group multi-Activity formation activity group.
• To enable a number of knowledgeable case handlers (knowledge workers) to work in the same case.
• Follow-up activities can be scheduled after the completion of an activity.

Cordys Case management helps track all events for audit purposes and provides real-time information management to business managers. Managers use a positive approach to all cases, based on agreed levels of service, to achieve a high level of customer satisfaction.

Cordys capacity of case management

• Case Management: Provides a case-oriented view of all open cases, excellent activities, case-related documents, and other case data from the backend system. You can use search criteria to search for cases, as well as create activities in the "Case creation" and "Case Closed" events. It provides you the right to handle team-based allocation cases, case types, and their roles .
• Activity process: The activity of all users is to show the task in case Inbox. You can select and choose to open the Activity (Task) to execute. Based on permission settings, you can also pass activities to colleagues, skip activities, or schedule child activities to complete the main activity. After an event is completed, the next activity is scheduled.
• Management reports: Case management dashboards provide a view of all open cases, showing the overall performance of the processing cases, and the amount of work to be done.

Using Cordys Case Management benefits

• Increase the productivity of knowledge workers: real-time, effective case information reduces the idle time of knowledge workers. In addition, multiple employees can work together in a case through a shared work list. Making all information available to knowledge workers effectively will result in fewer errors and duplication.
• Flexible handling: Because each case is unique, the case data-driven process allows the administrator of the case management to configure all possible activities.
• Improve process performance: accurate, real-time management of information helps to detect and avoid bottlenecks early, leading to more effective and effective methods.
• Easy integration with back-end systems: The Cordys SOA grid makes it easy to consolidate enterprise content management (ECM) and other business systems.

Cordys Case Management