CRM2013 Email Router configuration issues

After you deployed the CRM in premise and the CRM e-mail Router You experience a problem when loading data from E Mail Router Configuration Manager.

Issue
When you hit the ' Load Data ' button on the ' User, Queues, and Forward Mailboxes ' tab in the e-mail Router Configuration man Ager ...

... the e-mail router might not being able to load the data. Within the CRM platform trace the below error can be seen:

>crm Exception:Message:The decryption key could not being obtained because HTTPS protocol is enforced, and not enabled. Enable HTTPS protocol, and try again., ErrorCode: -2147187707, InnerException:Microsoft.Crm.CrmException:The decryption Key could not being obtained because HTTPS protocol is enforced, and not enabled. Enable HTTPS protocol, and try again.

At Microsoft.Crm.ObjectModel.EmailService.GetDecryptionKey (ExecutionContext context)

On the UI the following error would be reported:

cause
The e-mail router expects a HTTPS connection to the CRM website and if SSL isn't enabled on the website the request would Fail.

Workaround
Add the registry key "Disablesecuredecryptionkey" on the CRM Server. If you configure the value to 1 the email router Configuration Manager would explicitly check for HTTP.

1. Click Start , click Run , type regedit , and then click OK.
2. Locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

3. On the Edit menu, click New, and then click DWORD Value.
4. Set the name of the subkey to Disablesecuredecryptionkey .
5. Right-click Disablesecuredecryptionkey, and then click Modify.
6. In the Value data box, type 1 with the Value data field, and then click OK.
7. On the File menu, click Exit.

Greetings from the CRM team

CRM2013 Email Router configuration issues