CustomerWise assists with the network object information and supports global IT outsourcing O & M Process Management

On September 6, April 2014, Beijing -- TechExcel xi.com Information Technology (Shanghai) Co., Ltd. (hereinafter referred to as "wang.com") used TechExcel CustomerWise products to help it build a unified portal for global users, the service standards and processes of each branch are unified to provide users with globally standardized services.

ICONZ-Webvisions is headquartered in Singapore and has over 20 years of it o & M and outsourcing service experience. IT is the only one in Asia, vendors that provide "cloud" and hosting services for the Asian, Australian, and global markets. ICONZ-Webvisions can use the largest hosting facility in the Pan Asia region to provide a unique combination of private and public cloud computing services for small and medium-sized enterprises, except for cloud hosting services, ICONZ-Webvisions also provides host hosting and connection services for countries and regions such as Australia, China, India, Malaysia, New Zealand and Singapore.

In recent years, with the continuous expansion of the company's global business and the growth of the team size, the customer O & M service management of the network object information company is facing many challenges, such as the lack of system maintenance, the service standards and procedures of each branch are not uniform, so they cannot provide users with globally standardized services. Based on this, Wangmu Information Technology (Shanghai) Co., Ltd. decided to introduce a tool platform supporting multiple languages, distributed deployment, mature and easy-to-use, to provide services to customers around the world, in addition, a unified portal for global users is established to build a free and accessible standardized it o & M service for cross-region and cross-country families.

TechExcel CustomerWise customer service management solution creates an efficient, standardized, and sustainable IT service management system, process, and team for the customer, and improves the efficiency and service level of the O & M team, in addition, a unified IT service management platform across regions is established to solve the problem of scattered physical locations of service resources. At this time, Wangmu Information Technology (Shanghai) Co., Ltd. successfully signed a contract with TechExcel, believing that the CustomerWise product configuration of TechExcel is flexible, powerful, and fully capable of meeting its own management needs.

As one of the world's leading providers of ALM, ITSM and CRM solutions, TechExcel provides excellent solutions and products to enterprise users through its more than 20 years of in-depth efforts in the management software field, it is highly recognized and trusted by customers. In the future, TechExcel will continue to innovate and develop to help more enterprises change their management models and help more enterprises remain unbeaten in the fierce market competition.