Different communication methods for different customers

When searching for communication skills with employees on the Internet just now, I found the following text. I think the summary is very good and it should be very helpful to improve communication with different customers. (1) A person who has no words at all: a person who has no words at all. (2) to those who like to show off: it is enough to give a compliment to an ordinary person five times, such personnel should be commended for at least 10 times. (3) For annoying people: they only seem to speak hostile words. The only pleasure is to dig for others, belittle others, and deny others. In the face of such a person, you must give him an appropriate affirmation on the basis of affirming his noble dignity. (4) For indecisive persons: such persons are often passive and passive when they encounter problems. (5) knowledgeable people: Seize the opportunity to listen more to the other party, so that they can absorb existing knowledge and materials. At the same time, we should also give natural and sincere praise. Such people are often generous and wise. to persuade them to grasp the key points, there is no need for too many words. (6) A bargaining person: It is necessary to satisfy his self-esteem and make a small compromise. For example, "I have never sold it at this price ." Or, "there's no way. If you meet me, you have to sell it the cheapest. This made him feel cheap and proved his ability to cut the price. He was willing to accept it. (7) A person who is in the slow Lang model cannot be impatient, anxious, or put pressure on him. Efforts should be made to cooperate with him to prove and guide him in a down-to-earth manner ,. It will take time to complete. (8) impatient people: first, they must be energetic, clear, accurate, and effective in answering each other's questions. If the answer is too muddy, such people may lose patience. (9) For the person who changes: such a person is easy to think differently, easy to decide and easy to change. (10) suspicious people: this type of person is prone to suspicion and is prone to reverse psychology against others' opinions. The key is to let him understand your sincerity or make him feel that you pay attention to his questions. (11) rigid and boring people: Even if you greet him politely, he will not reflect what you expected. It takes time for such a person to observe and pay attention to his every action, and find out what he really cares about from his words and deeds. (12) arrogant and unreasonable people. It is better to speak less with him. without offending the other party, the words should be as simple as possible ". (13) people who do not like to speak: it is best to adopt a straightforward approach to avoid roundabout conversations. (14) Hidden persons: they often need to dig their minds to snoop on the intelligence of the other party and expect the other party to reveal his true feelings. (15) A person who makes a hasty decision: because his "reaction" is too fast, he will often misunderstand and misunderstand things. Its feature: Without patience to hear other people's conversations, we often make decisions "out of context. (16) stubborn person: no matter what you say, he can't listen, just stick to his own opinions and stick to the end. Remember the person who is slow in action and needs patience most. (18) selfish people: such people only have their own hearts and put their own interests in front of everything. If you want him to do something that is not profitable to him, he will never consider it. When I had to contact him, I had to temporarily hold on to my dislike. Let's take a boat and let it go. When he finds that the interest he emphasizes has been affirmed, he will naturally be satisfied. In this way, the negotiation will be successful soon. (19) expressionless person: if such a person is not deep, it is dull. The best way is to pay special attention to his eyes and chin.