Do we need to be so dependent on customers?

 

Today, I think of a problem occasionally. What should we do in the face of undetailed customer requirements or wrong style books?

 

I remember that most of the customer's basic design was very good when we were doing medical projects. There were very few items to be confirmed during development, and there were not many QA exchanges. However, in the next phase, the customer's basic design was greatly reduced in detail compared to the previous one, and we were not comfortable with it. during the development process, more than 300 QA items were generated. Later, the project failed. pl summarized the reason for the customer's style problem. At that time, I couldn't agree.

 

Today I think of this question again.

 

Now we are faced with a competitive market, which is an exaggerated market. Some small companies in Japan and Vietnam are competing with us to compete for orders. Their costs are lower, especially for Japanese companies, and there are almost no cultural barriers. In the face of such market conditions, can we still select customers and projects? Can I still blame the customer for all the reasons for project failure? Of course not. I believe that if the customer delivers the same style to other companies, there may be different results, which may be more successful than us, or worse than us. Of course, this is just a hypothesis, but it should lead us to think more.

If we are a customer, what we can provide is such an unspecified requirement. Do you do not do this? If you don't do this, N companies will compete for the order. Of course, this kind of situation will also have an exception, that is, our service quality has reached the level where customers depend on us. But unfortunately, we do not have this advantage yet. So what we can do is not expect customers to send requests as we wish, but to constantly improve ourselves so that our services can better satisfy our customers. As a consumer, we all want to make money and make little investment. However, the output is huge. Of course, our customers are no exception. Therefore, what we can do in the face of such a non-detailed style or wrong style is not to complain about the low level of the customer, but to discover opportunities and improve our own level, let customers depend on us in turn. I miss the time when I took care of BOD. It was the fastest time for me to move into the workplace. Although I was depressed and hard, it was very cumbersome to confirm back and forth, but it made me feel that, immature customers are actually our opportunities. In those days, customers followed my ideas, rather than traditional outsourcing. We just made wedding dresses for others.