Do you know the true meaning of Unified Communication?

Since the birth of the concept of Unified Communication, it has attracted wide attention in the industry. With the development of unified communication, "Unified Communication" has been hailed as a way to make people's communication more flexible and efficient, but no one really understands what "UC" means. The main reason is that the proof and support technologies it requires are very complicated for a business organization. However, today, the market is driven by mobile end users (BYOD) inside and outside the organization, and UC activation is also provided to make it easier to implement, lower-cost management/management of basic cloud services.

Another ongoing shift is the adoption of larger multi-modal and available mobile communications, which is effective for direct transmission of information messages and notification alerts to individual end users, unlike a location-based phone or desktop computer. Notifications can be directly linked to online applications or individuals ("click to get"), so that notifications can be easily and timely responded. Direct Processing of online information sources and transactional applications can be more user-friendly with customers, and is more efficient than trying to communicate with a busy person.

Mobile End users require them to have central information and independent applications, which are also notable for public and private "Clouds. Cloud-based applications can more easily integrate and grant access to different types of users, including internal employees, business partners, and consumers/customers, all people need centralized BYOD support. Due to the complexity and continuous development and changes of mobile devices and UC activation, UC requires third-party expertise to plan, implement, and perform daily management, the "cloud" is becoming increasingly apparent when it is able to do everything more efficiently and efficiently.

A good way to conduct business calls

The traditional PSTN and POTS will still exist for a while, but end users are connected over the Internet to explore text information and "click to call" Options for mobile devices and desktops. As voice, text, and direct access to network applications, information, and other communication methods are increasingly used, the need to communicate with people is decreasing, which can also be simplified and made more efficient. This involves "Click-to-call", depending on the situation or through online applications or through different types of information.

This is not an attempt to make a "blind" business call. Generally, this failure may be because the called party is already answering the call ("busy "), instead of in a specific phone location ("No answer"), or simply too busy to answer calls on a mobile phone, the caller can still be notified of the call requirements, and any useful information about the recipient's acceptability. This kind of capability was previously described as "existing" and unfortunately it was not integrated with the entire built-in communication system. However, such calls should be handled in the same way as customer calls in the call center. Callers can wait for a callback in a "Virtual Queue. A call is not just a call attempt, but a personal response priority must be set up in order. Therefore, the "click to call" option must take into account the information provided in this regard, just like in an email message.

Compared to using "voice mail" or waiting for a call queue, this is a good way for callers. In addition, this is also a good method for call recipients who often cannot make real-time calls. Because it is a better way to initiate voice (or video) conversations Based on situations to communicate with people and applications outside of an organization of any size, as well as better received feedback from the recipient in a "Cloud" environment independent from the location. Therefore, in addition to new call processing products like AVST's CX-E, we will look forward to the enhancement boards of telephone service providers to provide such functionality for small and large business organizations.

Although Unified Communication has become a hot topic, we do not know much about the true meaning of unified communication. We do not know the differences between Unified Communication and other communication methods, this situation is very unfavorable for the development of unified communication. Only by fully understanding and understanding can the value of Unified Communication be applied to the region.