Exchange Server 2010 Learning (17) Introduction to the use of fault diagnosis gadgets in operational dimensions

After the Exchange project has been planned, deployed, and tested into the operations dimension, the administrator needs to master day-to-day maintenance, monitoring, and queue tracking basic management. In simple terms, the purpose of maintenance is to ensure the normal operation of the mail system and the timely recovery of data failure; The purpose of monitoring is to cut down the normal functioning of services and processes; The Exchange server queues are tracked to ensure that messages are in a normal processing flow. This article is mainly about the basic knowledge of fault diagnosis.

Administrators can resolve mail-related failures with the Mail Flow Troubleshooter and the Performance troubleshooter in the Exchange Management Console tool. The Mail Flow Troubleshooter is primarily used to troubleshoot mail flow problems, such as message delivery latency issues, abnormal undeliverable reporting issues, and Edge Transport server synchronization issues; The Performance troubleshooter is primarily used to troubleshoot Exchange performance issues, such as the latency that occurs when you use Outlook, The frequent occurrence of the remote Procedure Call (RPC) dialog box in Outlook enables administrators to find and identify performance-related issues that may affect the Exchange server, and can troubleshoot by selecting symptoms that are observed. Based on the observed symptoms, the tool will guide you through the correct troubleshooting steps.

Here's a quick look at the use of these two tools, and here we take the Performance troubleshooter for example:

First, choose whether to set the update and the error execution options as needed.

Again, the next step is to start the automatic check update or check the updates manually by using the "Check for updates Now" button, as shown in the following illustration:

Next, you'll receive the "Welcome Interface" where you enter an identification label for the profiling data, where I am using the Performance troubleshooter, so select "Troubleshoot new performance issues." As shown in the following illustration:

Second, follow the prompts to select the appropriate options to perform the troubleshooting procedure.

Here, I choose the first symptom and then the next step: