Expectations of external contractors of service providers

After analyzing the causes, risks, and failures of outsourcing, I think that there are many considerations for customers, there are also some expectations for service providers. There are four main points:

 

1. The service provider can continuously improve its performance and share it with the employer.

With the deepening of the service, the employer hopes that the service provider can continuously improve the performance. Some require service providers to set up Performance Improvement Teams, and some directly require an annual performance improvement of 3-5%. Some require that the unit price of the service be reduced by 1-2% each year. These measures require the service provider to continuously improve the performance and share the results with the employer.

In this expectation, on the one hand, it is acknowledged that the service provider may not be very professional at the current stage, and on the other hand, it also needs to spur the service provider to continuously improve.

2. The service provider can keep up with the development trend and share it with the employer.

With the changes in the business market and technology, service providers will also propose pre-research topics, hoping that the contractor can make research in advance. Sometimes the service chamber needs the employer to confirm that it has a research institution that can keep up with the pace of technology.

Customers sometimes propose technical routes for the next three years, such as open source tools, including Java, various open-source software packages, Bi, SOA, etc, in this case, the service provider should organize efforts to conduct research to stay consistent with the customer.

A higher requirement is that service providers can conduct pre-Research Based on current market changes and technological developments to provide better solutions for customers. For example, the impact of SaaS and cloud computing.

3. The service provider can continuously improve its capabilities and help the employer do better.

A service provider generally starts from a customer's business. At this time, the service provider only has the business and technical capabilities required by the business. With the deepening of cooperation, the customer hopes that the service provider can proactively improve its business and technical capabilities and engage in other work of the customer.

4. Service providers can grow together with contractors

This topic has been noticed recently. With the deepening and stability of the financial crisis, the market has changed. Some customers who have previously worked in Si or similar jobs want to work with competent service providers to provide customers with high value-added solutions. These solutions require both cost advantages and technical and business advantages. This demand for service providers is more comprehensive.