Explanation of prime Customer Service

1. Help the customer solve the problem (core ).
2. quickly respond to customer requirements (immediately and immediately ......).
3. Always take the customer as the center (explanation, wait a moment, and immediately ......).
4. continuous delivery of high-quality services.
5. Put yourself in the shoes of the customer.
6. provide personalized services.
7. express enthusiasm, respect, and attention to the customer.

Customer Service cycle diagram:
Customer reception (preparation: the customer's access environment, items required for the customer's visit, self-defined customer's information requirements, environmental requirements, and emotional needs) ------> understanding the customer (preparation, memory, and understanding (through "Ask" --- avoid two groups of people. The first is the introverted type. Do not answer questions. The second is to say no; this step mainly involves listening to and asking questions (the objective is to get more information about the conversation), retelling --- retelling the customer's facts, information, and emotions )) -----> helping customers (analyzing customer expectations: what customers want-Principles of infinitely large and infinitely small, managing customer expectations, and providing more options for customers) ------> retain customers

Listen: Listen to the facts and emotions (Happy --- congratulations, anxious --- I know you are also in a hurry ......)

Five types of listener: neglected listener (not advocate), pretend listener (not advocate), selected listener (not advocate), focused listener, and understandable listener.

Listening should be patient, caring, and hollow (objective listening, listening without prejudice to people)

Retain Customer: Check whether the customer is satisfied. (For example, Mr./miss. Can I help you ?)