Explanation of the total cost of Unified Communication cannot open cloud services

Today, applications of the Unified Communication solution are closely related to cloud services, and the relationship between the two is inextricably linked. The implementation of the UC solution of cloud services will significantly change the technical cost indicators.

As voice and video communication are integrated into automated business applications, it will become increasingly dependent on software rather than hardware, which will become especially true. The software approach will also promote communication and business application interoperability and integration, which will certainly support desktop and mobile terminals.

Hosting services and BYOD mobile devices (smartphones, tablets) the transition will shift the focus of the technical implementation plan from the TCO (total cost of ownership) for the acquisition and maintenance of traditional hardware and software applications to hosting and management of application service products.

Although ROI is still the overall implementation of cost-effectiveness for all technology investments, it should still be associated with the different types of cost-benefit associated with it. The difference between benefits and related costs will make it easier to decide how to use the application to effectively save costs and how to use the demand to effectively support costs.

New Analysis is becoming the key to ensuring a better understanding of who is using what kind of applications and what results are achieved. The analysis also provides real-time feedback on how to better design the application from the perspective of the user interface, as well as the performance ("role") of internal staff when using the application based on their different responsibilities.

Total cost of use (TCU)

"Total Cost of use" is the most logical standard applicable to any application or application combination. The actual use of any communication for business applications is a metric to measure the value of a specific application. Use analysis will also provide feedback on WHO (User Type) can obtain the maximum value from the application, this information also provides further insight into the value that an application generates for a specific business process.

The combination of these factors is especially useful for online use, as self-service applications become more mobile and focus on the specific information needs of individual end users. The number of such "public" applications is huge, but they just started to enter the "App Store" controlled by the enterprise in their way ". Because such a "mobile application" will need to be constantly updated to meet the enterprise's BYOD and operational business needs, the TCU will be very important.

Another perspective of the application TCU will be its UC-enabled real-time assistance, for example, "click to call/chat ". This factor will be a major source of additional labor costs and an indicator of end user satisfaction (internal staff, external customers. Mobile applications will become the main way to reach the central communications contact center in the future, and increase the information obtained before the need for assistance. Therefore, the cost of using the application should include optional related assistance costs.

Total cost supported by applications and users

Although the above overhead may appear, the cost should be reduced to the next level for application software maintenance, related hardware and infrastructure maintenance, new integration, end user training, and the "Service Center" function is more traditional IT roles. Once again, through the analysis of application support activities, the use value of personal applications can be matched to the direct support costs of these applications.

By recognizing the total cost of Unified Communication, cloud services cannot be opened. With the strength of cloud services, the Unified Communication function can be used more easily. for users, cloud service applications can also minimize the total cost of Unified Communication, which is closely related to the interests of users.