Five key points of VoIP in enterprise applications (1)

In the near future, VoIP will become the main way for most enterprises to communicate. For CIOs, you must first understand the five key points of VoIP in enterprise applications.

The comments of commercial technology practitioners on any emerging technology are divided into two parts. They will nod their heads and say, "Good, ......". IP-based Voice technology (VoIP) cannot be vulgar, and CIOs also like to describe it with mixed advantages and disadvantages. Indeed, VoIP can reduce the call cost, but the operation of the entire system is too complicated and expensive, and business technology leaders need to weigh carefully. However, VoIP still has two distinctive features: Fast acceptance by enterprises and high implementation risks.

According to the latest InformationWeek survey, 39% of companies deployed VoIP, and 33% said they would deploy this technology in the next few months, only 12% of companies say they have no plans to implement VoIP. However, the reasons why enterprises introduce VoIP are quite different. Reducing the call cost is the biggest reason (2/3 of enterprises are for this reason). However, there are also many enterprise accounts out of high value Return Considerations: 41% of companies say they can use VoIP to build an all-in-one communication platform, 36% of companies want to increase collaboration by integrating voice and data sharing, video conferencing, or online notification Technology.

For whatever reason, VoIP will be a direction for enterprise applications. In the near future, it will become the main way for most enterprises to communicate. For CIOs, understanding the following five problems of VoIP in enterprise applications is particularly important.

Future trends

The lack of integrated network capabilities brought about by VoIP will become a weakness of competition. If your biggest customer has already deployed a large-scale VoIP solution, they must be used to video conferencing and other tools, and they are eager to deploy similar systems to speed up customer service response, if you have not used VoIP, it would be a pity.

For many users, the private group switch (PBX)-based telecom system is about to end, which is a huge opportunity for VoIP technology. "Frankly speaking, our devices are outdated and need to be replaced immediately ." Jim Bare, IT administrator at the Pepsi bottle filling plant in western Carolina, said. Bell believes that VoIP is "the future", because his company has benefited a lot from it: New features, cheaper long-distance call fees, and more concise Internal call routing.

Telecom operators have seen this change. AT&T and Verizon have begun providing VoIP services suitable for large enterprises. The operator upgrades the trunk network through the Multi-Protocol Label exchange technology, which is a method of marking different types of IP calls for priority arrangement. At the same time, they began to implement the IP multimedia subsystem, which is based on a variety of standard network architectures that allow wired and wireless devices [such as mobile phones, handheld computers (PDAs) and laptops] to use VoIP, users can implement many applications including video conferencing, instant messaging, and online reminder.

According to TEQConsult Group, last year, telecom operators and network companies issued a total of 4.3 million IP Phone ports, up about 40% from the previous year, surpassing traditional circuit-based ports for the first time. The traditional circuit-based ports are 4.2 million, which is 15% less than the previous year.

As enterprise users have already deployed a large number of PBX devices, these devices can still run well, and the company does not intend to move or increase the office space, it is expensive to re-deploy VoIP, hybrid PBX is one of the most economical transitional solutions. Hybrid PBX is a hybrid switch that adds interface plug-ins or gateways that can implement IP functions on traditional PBX. The biggest advantage of this solution is that enterprises can use the original equipment or architecture. Hybrid PBX allows companies to gradually remove and replace, so it is very popular. According to a Dell Oro Group survey, hybrid PBX accounted for 55% of PBX shipments last year, generating $0.9 billion in revenue in the fourth quarter.