2015 for business software users and suppliers, there are a lot of priorities to consider. In a workplace that is constantly being digitally reshaped, it takes a lot of effort to keep employees and customers satisfied. The software industry is challenged by a new, emerging business model that must make the right technology decisions.
Here are five priorities to consider, and I believe it will certainly have an impact on the development of commercial software in the 2015.
people take precedence over the product
New technologies are capable of enhancing the development of services and allowing people to focus on customer service and engagement rather than spending time entering data into difficult-to-use systems. In 2015 we will see more companies rethink their customer experience issues and use the system to support them with this new experience.
New technologies and digital ways of thinking will make this new type of service not only possible, but also very necessary, and it will put customer service at the back of the mind, no matter what kind of business your business is engaged in.
Mobile takes precedence over computer-side
For years, business software has struggled to keep up with the rapid growth of our beloved mobile and mobile applications. Most vendors have released a mobile version of their system. However, the superior mobile experience, especially in the complex areas like ERP, we need more than the software to be compatible with the main mobile operating system.
The new generation of mobile ERP requires the designer of the user app to embed the mobile first thoughts into their own minds. These apps are connected to the core system and set up services for specific tasks, such as fees, reports, and registrations. 2015 will be a year of mobile business software development.
customers are better than service providers
The traditional commercial software market has been a long-term pre-investment market. The company buys a new ERP system and invests $ millions of to project deployment, and with the growing reliance on software, replacing new things will be impossible.
Digital technology and digital philosophy have changed all this. A subscription price and a simple replacement mean that the customer is the king and will win the supplier for a long time if he can win the customer for a long time. This is a new kind of customer feedback. Software vendors have a brand new responsibility-the right is no longer in their hands, but in the hands of customers. 2015 we will see more enterprises will put the concept of customer first put into practice.
Users are better than consultants
In a world where change is the only constant, overly stringent systems can prevent companies from making changes. Now the key to a company's success is flexibility (adapting to new business models and scaling up or down). In 2015, this will be an important issue for software buyers to consider.
Traditional business software users have become accustomed to systems that can only be modified with the help of external consultants or developers. In the 2015, companies wanted to spend only a few days switching between different suppliers, and the system could be modified without external assistance, which would be a key competitive advantage.
Experience better than function
Business software users enjoy a seamless, comfortable, and convenient digital life through smartphones, cloud storage and social media. With the digital way of thinking and the rapid development of science and technology, our heavy, difficult to use the operating system of the lower tolerance.
The place where consumers work requires social collaboration, mobile devices, role-based intelligence and cloud computing technology, which is the focus of attention for major institutions over the next few years. The customer experience will begin to go beyond functionality, just as enterprise systems have begun to overtake user applications.
(Note: All content translated by oCCS Software Cloud Factory CSDN blog is compiled by the Internet, with maps. If you believe that the infringement, please send an email to [email protected], we will be cleared within 1-2 business days. Another article by the OCCS Software Cloud Factory compiled, reproduced please indicate the source. Click to view the original text. )
"Five priorities" for commercial software
