BlackBerry Mobile Enterprise activation considerations and possible issues

Can cell phone call

Mobile network Mode

Telecom UIM Card: Mobile phone to be set to global or EVDO

Mobile SIM card: Mobile phone J recommended for GSM/2G

Unicom UIM Card: Mobile phone J recommended set to 3G

Mobile phone can surf the internet

Browser Access www.baidu.com

Tip: Some BlackBerry phones have been activated by the Enterprise, the former company's it Policy may turn off the phone to the Internet, which requires javaloader-u resettofactory to remove it Policy

Does the cell phone signal show uppercase Edge, 3G

Can mobile phone access to APP world

Send a PIN message to the phone with another cell phone, and use this phone to send pin messages to other phones

Does the phone's "service reservation" include IPPP

If not, "host routing table" immediately register, the phone should receive the message BlackBerry Registration-Your handheld device has been registered in the wireless network

Mobile BlackBerry Service Hotline:

10086 Turn BlackBerry Hotline

4001111086 Enterprise

4,001,121,086 persons

Telecom BlackBerry:

Dial # #182838 to confirm that SIP user is ctbb@mycdma.cn. Confirm that the SIP password is correct.

Make sure BlackBerry service is open

Consult the operator's account manager.

Insert the SIM card into the phone to display the upper edge of uppercase, 3G.

Comparison test: If the lower case edge, 3g, then find a working BlackBerry (insert open BlackBerry Service SIM card, mobile phone display Upper edge, 3G), insert a SIM card to see whether it shows uppercase or lowercase.

Make sure your phone is working.

The mobile phone is securely erased and then the SIM card is inserted into the handset to display the upper edge of the capital, 3G.

Contrast test: If the insertion of a normal BlackBerry service SIM card, the phone still shows lowercase edge,3g, then may be the BlackBerry pin code stolen. Solution: Find the Operator account Manager/God code/day Sound, open case solution.

The combination of SIM card and mobile phone

In some cases, the SIM card is not compatible with the BlackBerry and does not display the uppercase edge,3g signal.

Insert the SIM card into the other BlackBerry and everything works.

Solution: Find a carrier to change the SIM card, usually in a few minutes to change the good.

4. mobile phone ROM Update to the latest official ROM

5. BES delete users, add users again, reactivate

6. BES Delete User, choose Delete profile and data, add user again, reactivate

7. Check that the corporate firewall is blocking ept activation mail

8. Seek support from operators:

Telecom BlackBerry BES Server User: Sky Wing Business Navigator 400 820 6688

Reference:

The key KB13852

Valuable information, such as looking at the create user to see the log, users check ept.dat activation mail, the server to see the mail in the log

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Solution/ cannot-activate-new-user-stuck-on-initializing/td-p/2580

Search the BlackBerry KB database

A Quick Search in our knowledge base:http://www.blackberry.com/support
Keyword:enterprise activation

Activation slow: The normal phenomenon, 90% of the activation will be very fast, 3-5 minutes to fix, individual also have to half a day.

My new Domino server, the first time a user activates

Activation to 99% stopped for a while, address book, memos, mock meeting options