Cisco Unified Communication solution (1)

Through introduction to Cisco's Unified Communication System, I believe everyone has a certain understanding of the services it contains. Now, to address these solutions and the unique needs of enterprises, let's talk about Cisco's Unified Communication solution. With these targeted solutions, readers can better understand the role of Unified Communication.

Mobile Solutions

Cisco provides multiple Unified Communication Solutions for mobile employees working in different environments. Employees who are often on the move will benefit from Cisco uniied equalitymanager, which provides the Cisco Mobile Connect service, where they can publish a single number to customers, colleagues, and partners, and can route the call to the most convenient device for them at any time: office phone, home phone or mobile phone. The Cisco Mobile Connect service can even help employees transparently transfer calls from their Mobile phones to office phones after arriving at the office, and vice versa) without interrupting the call. When traveling, mobile employees can also obtain enterprise IP communication features, including using the company network for calls, to reduce costs.

To further improve mobility, Cisco's Unified Communication System provides dual-mode support for Nokia and other manufacturers' new types of mobile phones. These dual-mode phones support GSM and Wi-Fi RF for data and voice applications. Motorola, another industry-leading manufacturer, is also developing dual-mode devices to support network mobility through its wireless service manager. Using the SIP technology, the mobile client connects to the network based on the 802.11a Technology in the enterprise, and uses cellular phones in other locations to achieve transparent transfer communication, so that mobile employees can always maintain network connections.

Customer Contact Solution

Cisco Unified Communication also provides exciting new features for customer contact centers to help users process a large number of customer interactions at any time, such as voice call, email, or Web-based communication. The comprehensive Cisco customer Contact solution series, including Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center product series, provide outstanding services and improve customer satisfaction. The contact information will be transferred to the most appropriate service personnel based on the business rules and objectives. The advanced computer telephone integration function provides call events and customer profile information for service personnel desktops. With the flexibility provided by Cisco uniied Mobile Agent and other products, service personnel can work either at home or during travel.

Use the automatic voice self-service solution-including the Cisco Unified customer voice portal and the Cisco Unified ip ivr [Interactive Voice Response]-many calls can be completed without the help of service personnel. Cisco Voice self-service solutions use Automatic Speech Recognition and text-to-speech functions to enable callers to receive personalized responses to solve their increasingly complex problems and handle their businesses in innovative ways. For example, a customer can pay bills, order products, and track product availability without the help of an actual service provider. Through the Scalable markup language (XML) Voice function of the Cisco Unified voice portal, the caller can access the content used in Web interaction, regardless of the self-service channel used, consistent customer experience.

Cisco uniied Customer Interaction Analyzer provides a new perspective for each Customer Interaction, transforming the way call center services and retaining customers, as well as the way they recruit, train, and evaluate Customer service representatives.

Manage Solutions

The Cisco Unified Management Suite proactively monitors Cisco Voice components on the network to identify potential problems, maintain call quality and user satisfaction, and shorten service interruption times.

Strength of Cisco Smart Information Network

Cisco's service-oriented network architecture (SONA) is an enterprise's architecture that can be used to develop more intelligent networks. It can Virtualize applications and infrastructure resources in various locations of an enterprise, this increases the application speed, expands the application scope, and reduces costs.

Cisco Unified Communication products fully utilize the smart features embedded in smart infrastructure and support any combination of voice, video, and data on the same device through the same link. It can also optimize, protect, recover, and perceive applications on its own, so that the allocation of system resources can help achieve the highest productivity of employees and prevent service interruption.

Cisco can also ensure that customers have a clear path for porting to the IP system, smoothly porting from older devices such as the TDM telephone system, or using TDM and IP systems at the same time. Customers can work closely with Cisco and its partners to develop future development opportunities, simplify technology adoption, shorten deployment time and reduce total costs.

Services, support, and partners

Using Cisco's lifecycle service, Cisco Systems and its partners provide a wide range of end-to-end services to support Cisco's Unified Communication System. These services are based on mature methods for deploying, running, and optimizing IP communication systems. Cisco and its partners provide a system-level service and support method that helps you create and maintain a network that is sustainable, integrated, and can meet your business needs.