Enterprise source code sales for timely communication software, functions similar to QQ/uC/Tradelink

The price is adjusted according to the specific function. If you have long-term cooperation, you can discuss it in detail!
Contact info: 13764567708 XU Yu

The functions are as follows:

1. Online Customer Service
Fixed-Point Customer Service uses the most advanced Web conversation technology. website visitors do not need to download or install any software, so they can have real-time conversations in the browser window. The customer's system will generate corresponding icons (floating icons, static images, and text links) on the website to attract users to click. If you have any questions when visiting the website, you only need to click this icon to initiate a dialog request to the website's background customer service personnel.

2. active negotiation
Generally, website visitors only serve as "visitors" when accessing the website. They enter the website, browse some pages, and then leave. Through the customer's active invitation dialog function, an invitation dialog icon is displayed on the visitor's browser page. Upon clicking this icon, the visitor can immediately communicate with the customer service personnel who have sent the invitation; the customer service personnel can force the pop-up dialog box on the visitor side to enable online conversations with website visitors.

3. website monitoring
After installing and using customer service on the website, you can monitor Website access in real time. When a new visitor enters the website, the Customer Service Visitor queue displays detailed information about the visitor, including the time when the visitor enters the website, the IP address, the geographic location, and the URL of the currently accessed page, when a visitor switches between different pages of a website, an "Access track" is generated. By analyzing the access track of most visitors, customer Service can discover and summarize the behavior habits of visitors after entering the website, so as to provide services for the website's commercial decision-making.

4. Dialog Transfer
When the customer service communicates with the visitor, the questions raised by the visitor may exceed the customer service's answering capability (for example, the customer service of the marketing department cannot solve complicated technical problems, the customer service can send the conversation to other customer service personnel for help. The same conversation can be transmitted any number of times between different customer services. This feature allows multiple Customer Service personnel to work together to provide visitors with the best service.

5. Video Interaction
Supports video calls. Video data is transmitted through h264 encoding in P2P mode, and the picture is clear and smooth.

5. Voice Communication
The speech uses AAC encoding (MP4 audio format) for P2P transmission to ensure clear and smooth voice data.

5. P2P file transmission
Fixed Point Customer Service provides two-way real-time file transfer function, supporting simultaneous transmission of multiple files. The customer and marketing/customer service personnel can directly transfer files to each other, greatly improving work efficiency.

6. Internal Office
As an enterprise-level real-time Dialog system and internal employee's dialog function are essential, the Customer Service provides the customer service dialog function to meet the needs of different internal customer service conversations within the same company.

7. Quick Reply
Fixed-Point Customer Service has powerful common terms and common link systems. By classifying frequently-used conversation content and website addresses (for example, hello, welcome, etc ), customer Service can easily receive conversations between multiple visitors at the same time and quickly respond to different visitors.

8. Traffic Statistics
Through the traffic statistics function of the customer service, the customer service can learn all kinds of traffic information of the website at any time: total traffic, daily traffic, and current traffic.

9. Guest messages
When all the customer service in the same company is offline, the real-time dialog function will be unavailable. However, the customer's system still provides services to make up for it, that is, visitors can leave a message, when leaving a message, a visitor is prompted to enter an email for contact. In this way, the customer service can query the company's new messages at any time and respond promptly.

10. Blacklist
The system provides a visitor blocking function for malicious harassment attacks on website customer service. You can block it based on the IP address or visitor ID to ensure that the background customer service personnel are not disturbed.

11. Send Group messages
The system integrates powerful SMS functions. Customer Service personnel can use the customer's products to send and receive SMS messages, view SMS sending and receiving records, send SMS messages in batches, set the phrase library, and view records.

12. Statistical analysis
For a website, it is very important to find out specific business intelligence from a large number of visitor information. With the help of the data analysis and statistics functions of the customer's system, customer Service can query and collect statistics on visitors' messages, conversations, sources, and even conversation content keywords in multiple ways to provide decision-making basis for deeper data mining and marketing.

Ii. Value-added functions

1. Call back
Call back allows the consumer to make a free consultation call. The customer service at a specified point uses the call-back technology. The caller is the recipient. By using the customer service at a specified point, 100% of the customers can be obtained.

2. Regular customer recognition
You do not have to worry about the loss of important customer information. Even if your customer goes offline and communicates with you again, the customer features are automatically identified and historical conversation records are available.

3. Smart allocation
The designated customer service system provides powerful management functions for large-scale visitor queues. The website administrator can set up to automatically distribute visitors to corresponding online customer service personnel in a random, regional, or webpage manner; the maximum number of reception persons for each customer service personnel can be set to ensure response speed and service quality.

4. Area Filtering
Website sales customer service personnel can filter out visitors from other regions according to their respective regions, and only detect visitors in their respective regions for targeted invitations and reception.

5. Dual-Core Engine
Fixed-Point Customer Service supports both socket and HTTP communication protocols, and automatically switches to the optimal working mode based on the network environment and congestion conditions. Based on the dedicated dual-core engine of fixed-point customer service, the information transmission speed is improved by more than 100 times compared with the traditional refresh technology.

6. Website push
The customer service can "push" any number of website pages to website visitors to push the URL address of a website to the visitor. After the visitor receives the URL link, the URL is automatically redirected to the visitor's browser.

7. Customer Service rating
Fixed-Point Customer Service provides the customer service management function. administrators can monitor conversations between customer service and visitors as needed and evaluate the customer service quality.

8. Full-text search
90% of Internet users are accustomed to using search engines to find things they are interested in. They lose patience with websites that need to expand their columns at the first level, even if your website may provide good content, however, users are not used to and are not patient in mining. Fixed Point customer service has a built-in full-text search engine, allowing your website to have the same search functions as Baidu immediately.

9. Custom logo
To fully reflect the company's brand image, you can upload your company's custom logo when submitting company information, which is directly reflected in the personal information when visitors communicate with you.

10. Concurrency and reception
Concurrency refers to the number of customer service users that a company can log on to a designated customer service system at the same time. The paid version and the free version will be differentiated.

11. message forwarding
fixed-point customer service can forward the message content to the mobile phone bound to the customer's personnel in real time through text messages; the customer can also choose to forward the message content to the e-mail address bound to the customer in real time through the E-MAIL.