Ideacentre B5 Series host use process often crashes how to do

Failure phenomena:

Ideacentre B5 Series host often crashes during use.

Solution:

1. Please confirm whether the new hardware or software is installed, if it is, we recommend that you uninstall the latest installed software and hard disk attempts to troubleshoot.

2. Please confirm whether the shutdown can be restarted immediately after the machine freezes, or wait for a period of time to open, if you can not directly boot, you need to refer to the following address and telephone for repair, this problem is caused by thermal problems.

3. See if the machine is running in a certain program or a game when the crash, if so, consider reinstalling the program to try, or consult the software developers.

4. If your problem is not listed above, please try to turn on the appearance of Lenovo screen, repeatedly tapping the keyboard's F1 key to enter the BIOS for a period of time (1-2 hours) If the BIOS also appears in the freezing problem, we recommend you through the address below or telephone service method repair can, if the BIOS under normal, No crashes, it is recommended that you try to test the virus, if you do not solve the problem, it is recommended to back up important data, one-click Restore or reinstall the operating system attempt.

5. If none of the above can solve your problem, please contact the nearest Lenovo service branch for repair:

Http://support1.lenovo.com.cn/lenovo/wsi/station/servicestation/default.aspx

If your computer is still under warranty, please contact the Lenovo Customer Service hotline to arrange a repair for you by the engineer.

Customer Service Hotline: 800-810-8888 400-100-1000

Warranty Inquiry:

Http://support1.lenovo.com.cn/lenovo/wsi/Modules/bxpz.aspx

Contact Lenovo Service official WeChat:

Http://support1.lenovo.com.cn/lenovo/wsi/contact.html?pos=weixin&intcmp=WXPC

Note:

This document applies to Lenovo Ideacentre b500/b505/b520/b520e/b540/b545 series All-in-one PC