I just saw a very interesting email.

When I sorted out the emails, I found a very interesting email-"Discussion on assessment indicators of third-line support strength". The company is an IT service company with O & M and development, but the first line here generally refers to the customer service that directly deals with the customer. The second line refers to system O & M, that is, the tough O & M team, the third line is not only a programmer, but also an external vendor, that is, the hardware and software vendors of our O & M system. This is probably the structure. What does this email mean? In fact, it is a bit like OLA or UC, which is used to discuss the assessment indicators of these three-line services. These indicators are discussed internally. There are a lot of indicators discussed, and a lot of time is wasted, but it basically does not work-because we only use our own YY, add the workload of all the lions in the city-record this, record it from time to time, and report it on a regular basis, but it has no effect on the three lines. People cannot reach the level of service you discuss, and you can only protest like tianchao. Leaders come from the front-line, customers accept all their needs, and internal requirements are basically rejected (basically beyond their capabilities). External requirements cannot be met by others. In the final analysis, the internal siege lions are forced to get home. Some colleagues talked to me about the problem and discussed the problem, which turned into a slot-a review, and found that the problem discussed was more or less a management problem that we could not solve at this level, there is no sound message in the report. Therefore, you can vomit and put your breath in your mind. The day is still the same.