Insurance company disaster Recovery Outsourcing Service Application case

Customer profile

A Life Insurance Co., Ltd. is a joint venture of foreign insurance Company and state-owned large-scale investment operation Enterprise, its business develops rapidly, 05-06 years respectively in Beijing, Shenyang, Shandong set up a branch. Its plans for the next 3-5 years in the northern part of China to open branches in several cities, gradually expanded into medium-sized insurance companies. With the rapid development of its business and the increasing number of branches, the insurance company's plans for disaster recovery and business continuity management have also been put on the agenda.

Customer Requirements

A insurance company makes use of the foreign experience of the joint-venture insurance company to carry out business continuity planning, and completes the company's risk analysis and business impact analysis. The existing IT infrastructure is evaluated to determine the business RTO, RPO, and disaster recovery strategy.

At this point, a few problems in the face of a insurance company:

The construction mode of the disaster preparedness Center is a problem. If built, the investment cost is huge, the cycle is long (infrastructure construction cycle generally need 18-24 months or longer); If you choose the company's internal branch office building Disaster Preparedness Center, building standards, power supply generally difficult to meet the disaster preparedness Center site requirements. As the last line of defense of the IT system, the disaster preparedness Center has many special requirements. The equipment needed for the disaster preparedness Center is also a large one-time investment. There is no doubt that the company's financial statements and cash flow will be affected more greatly.

The operation of the disaster preparedness Center is different from the operation of the general Production center, which requires special experience, and the requirement of the 7*24 operation is very large. Experience in disaster preparedness operations abroad shows that people who share daily production centers pose potential risks and uncertainties. However, there are a lot of problems in the management of the designated branch office personnel for the operation of part-time disaster preparedness. It is difficult to find an office environment that meets the needs of business recovery. The disaster preparedness Center needs redundant communication line support, that is to support at least two communication operators.

The solution provided by GDS Universal data

Taking into account these factors, a insurance company decided to adopt a very popular foreign outsourcing of third-party disaster recovery services. In the domestic, although the case of disaster recovery outsourcing service is not many, but in recent years outsourcing related environment and policy is more and more mature, and also emerged a group of very good outsourcing service providers. Today, the global BPO service outsourcing has developed into a very mature business model, disaster-tolerant service is very suitable for the outsourcing model of an IT service. A insurance company has carried on the detailed investigation and the demonstration, finally selected the GDS universal data as the partner.

GDS insurance business experts, disaster backup services consultants and software, hardware, network, resource and environment Advisor to XX Insurance company disaster backup requirements are analyzed in detail. The company has a disaster recovery strategy based on RTO, RPO, a cold backup solution, and a service level commitment.

The services provided by GDS Universal data:

Offsite Disaster Backup center room environment.

Disaster backup system devices, network devices, peripherals.

Responsible for installation and commissioning of equipment.

Responsible for the daily inspection and maintenance of the system.

Provide Business Recovery Center working environment for Business personnel to act as emergency office when disaster occurs.

Data transfer via tape.

Provides a certain number of annual disaster recovery walkthroughs.

A insurance company has chosen a very distinctive service-disaster backup system device sharing service. To meet the requirements of disaster recovery, in order to reduce costs, the customer's choice of system equipment and non-city customers to share the use of, that is, a insurance company and non-Dalian customers to use a system equipment, so that customers can greatly reduce the investment in equipment. From a probabilistic standpoint, the likelihood that a client sharing a device in this way is likely to use conflict is very low. Because the focus of off-site disaster preparedness is power failure, war risk, regional natural disasters such as hurricanes, earthquakes, floods, thunderstorms and other catastrophic events, these catastrophic events in different cities at the same time the chance of a very small.

The operational management of the GDS Universal Data Preparedness Center complies with ITIL standards and has passed the quality certification iso9000:2000 and information security certification BS7799. With nearly 5 years of experience in disaster backup operations, GDS is committed to the service level of insurance Company A. After more than a year of operation, disaster preparedness Center has reached the customer's business continuity requirements, and successfully completed the disaster recovery exercise.

The Disaster Recovery project, launched by the insurance company in early 2005, has successfully implemented a low-cost, very fast disaster recovery solution that meets the current development needs of its business through the outsourcing of GDS data for a few months by April 2005, Once again walked in front of the insurance industry.