Is to be happy (2)-take a lead

The title and content are slightly incorrect. The first one is wrong, and the second one is wrong.

Many people are confused when they are working. They have to ask questions at all. There is no document at all. When they ask questions, they often look at their faces and moods. Most of the time, I want to know who to ask. There are still many times when someone harasses me and always asks me. I am very busy. I am tired of dealing with other people's problems every day. In addition, after I have done something, I am not the owner, but I am always asked by someone to make my work too busy.

Both the question and the question show that our knowledge environment is not good, there is no good knowledge accumulation and summary, and many documents are missing. As a result, you can solve the problem by asking questions.

Many questions are repeated. The same questions have been asked many times by different people, and the next batch of people will ask again. Everyone complained that there were no documents and they didn't know who to ask.

Start from me and take the lead to make a summary document. Improving the knowledge environment from 1.1 drops will affect people. A broken window will affect the fall of a city. A tree may make a new city. (Note ①)

When you always ask others, if this problem is encountered by others, sum up and send it to everyone, whether it is a formal document or an ordinary email, share and transmit knowledge, so that when you encounter it, you will have an impression and a place to search for it. The first solution is to solve the problem of always asking others. You can read and view documents without looking at others' faces. You can also directly locate the content you want to view. Second, I solved the problem of not knowing who to ask, because all the documents have been shared with many people, so that I can find a place of knowledge by asking a few people at will.

When asked by others, summarize the questions asked by others, record these questions, write them as knowledge Q & A, or operation manuals, and issue them to relevant personnel or organizations. This can spread knowledge and work. You can refer to the document before asking you, and then ask questions professionally. Continue to supplement these subsequent problems, so that fewer and fewer problems will arise. At the same time, if others do not read the document, they can also send the document out as soon as possible, reducing their time to answer simple questions.

When you are doing these things, it will affect the entire knowledge environment. Slowly, you will find that not only are you doing these things by yourself, but the entire knowledge environment is like Shi toutang (note ②, gradually improving.

Note ①: the shepherd who planted the tree

Note ②: Stone soup

PS: Don't interrupt in the middle. I don't know what to write. I will try again later :)