ITIL
It is not omnipotent, and he has many things that cannot be done. ITIL is just a process framework, so when you use ITIL, you will often fall into various situations ......
ITIL
What can't be done First, we must clarify that ITIL is not a method, but a general framework system that can guide us in planning processes, defining roles, responsibilities, and relationships between processes, and what terms should be used for communication. ITIL defines various process objectives, activities, inputs, and outputs suitable for various IT organizations. However, due to organizational differences, ITIL does not provide detailed information on how to implement each process activity, but only provides a unified method proved in practice. Therefore, due to different environments and conditions, these methods are often implemented in different ways. Based on the characteristics of ITIL described above, the biggest problem people often encounter when implementing ITIL is: Although ITIL includes all the best practices of IT operation management, it is only a few goals or states, there is no clear description of what your enterprise can do, how it is done, and how it is done in ITIL. For CIOs or executors who are used to step-by-step detailed plans, it is difficult to implement such itil. This may be one of the reasons why ITIL is still not fully promoted in the world. Johnson, a former member of the ITIL Development Team, once said a classic story: "You can never really implement itil. What you can do is to use it to help you create an organizational change ." Actually, ITIL is not a guide that tells you how to use best practices, each organization must design its own processes based on ITIL principles and actual conditions.
