Mocha bsm sme o & M Management Solution

1. Background of Small and Medium-sized Enterprises

Small and medium-sized enterprises are in the early stage of enterprise development, and network management is generally poor. Either they do not have a network management service, or they are "hands-on" as network administrators. It is miserable. Practice has proved that small and medium-sized enterprises also need network management, the key is how to obtain the most suitable network management solution for small and medium-sized enterprises at minimal cost. Therefore, an economic, efficient, easy-to-use, and easy-to-scale network solution that can be quickly deployed and managed is the most needed by SMEs.

2. Industrial Application Characteristics of Small and Medium-sized Enterprises

The networks and applications of small and medium-sized enterprises have their own special characteristics, mainly as follows:

1. Small Network Scale

The network size of small and medium-sized enterprises is small, and the network structure is relatively simple, but because of its rapid development speed, network scale and structural change, it is relatively fast. This requires that the network management software must be well adapted to this situation.

2. Comprehensive requirements

Although the network scale of small and medium-sized enterprises is small, the demands involved are not simple. All kinds of hosts, network devices, databases, and applications need to be monitored. It can be said that the sparrow is small and dirty.

3. Easy to use and manage

Small and medium-sized enterprises (SMEs) must require easy-to-use, easy-to-manage, and easy-to-maintain management software due to it costs and staff constraints, without a high technical threshold.

4. easy deployment and scalability

As small and medium-sized enterprises develop rapidly, it O & M is under great pressure and management software must be easy to deploy and expand.

5. Relatively low budget

Because it is limited to the overall IT budget of enterprises, small and medium-sized enterprises generally invest less in this aspect.

3 mocha BSM solution functions

Based on years of experience in network management, mocha has launched a mocha bsm o & M management solution for small and medium-sized enterprises based on its research on small and medium-sized enterprises and their network management features, its positioning is to provide small and medium-sized enterprises with a set of network management software with reasonable price, comprehensive functions, simple use, and considerate services.

　Small Network Scale

The mocha bsm sme o & M management solution provides the ability to automatically search networks and generate topology diagrams for small-and medium-sized enterprise networks that are relatively small in size but fast in scale and change, the topology is automatically updated when the network structure changes. You can also customize policies for network devices to collect major network information to help enterprises discover problems and actively manage them.

Comprehensive Problem Solving

Mocha BSM is competitive and high-quality in response to the comprehensive needs of SMEs. It provides monitoring of various host, application, and service ports. The involved hosts include Aix, Solaris, windows, Linux and HP-UX, and applications include IIS, Apache, tomcat, Lotus Domino, Oracle, DB2, was and so on.

The mocha bsm sme o & M management solution is based on the B/S architecture. All monitoring content: the Maintenance and Management of host management, network management, application management, and monitoring software are all displayed in the mocha BSM portal in a unified manner. The use threshold is low, and you can be competent with a little training.

Rapid development needs

Targeting the rapid development of small and medium-sized enterprises, the mocha BSM solution provides excellent scalability. When network devices and hosts are added for monitoring, they can be quickly monitored. In addition, the mocha BSM solution provides agentless host and application monitoring based on the characteristics of small and medium-sized enterprises. You do not need to install agent software on the managed host, you can monitor hosts and applications.

4 mocha BSM Introduction

4.1 network topology management

The global network topology is displayed dynamically, reflecting the overall network status. You can also display the network topology in a simple and intuitive manner by region or by category. When a device fails, you can display the faulty device in different colors. You can click details to view specific fault information to quickly locate the problem. The network topology provides common network management tools for administrators to use.

4.2 host Management

Comprehensively monitors host systems, CPU, memory, hard disks, processes, users, and other system information, and manages and analyzes the availability and performance of these systems, it helps administrators to free themselves from complicated and repetitive daily maintenance work, to cope with various emergencies with greater ease, prevent accidents, and reduce the impact on the business.

4.3 Application Management

Comprehensively monitors application servers, Web servers, databases, and other applications, manages and analyzes the availability and performance of these applications and other key indicators, so that managers can understand the current IT application service status in real time, ensure that the application works properly. Mocha BSM allows the application administrator to intuitively view the application status, understand the influence of the underlying infrastructure, and before the problem affects customers or benefits, quickly locate and solve the root cause of the problem.

4.4 Report Management

You can subscribe to the Resource report that the Administrator cares about, summarize and analyze the historical data of the resource, and generate annual, monthly, weekly, and daily reports. You can also analyze the trend of future periods, the chart type can be pie chart, bar chart, line chart, and point chart. You can also use a combination of charts and tables to display the chart type. Provides convenient browsing methods for the last 4 hours, the last 7 days, the last 30 days, and the current year. It facilitates comparative analysis and provides support for decision analysis.

4.5 Service Level Management

Associate the performance of the IT department with the business requirements. the business department compares the service commitments stipulated by the SLA to understand the quality of IT services and the fulfillment of SLA, the work scope of the IT Department also has a quantitative goal and is moving towards the SLA.

A service level agreement (SLA) is a formal contract negotiated between service providers and users to describe service quality, priority, and responsibility. SLA is not only a contract, but also an "SLA process", that is, the service quality promised to the customer in the SLA contract is guaranteed through SLA management.

Mocha BSM will track the entire service assurance and delivery process based on the SLA, IT service response speed, fault repair time, and other IT service levels are quantitatively evaluated using specific numbers. In addition, it can be combined with various support response processes to handle early warnings, reminders, reminders, and upgrades.

4.6 Event Management

When the monitored host, network, and application exceed the predefined threshold, corresponding events are generated. The Administrator is notified of different levels of events in different ways. Alarm methods include voice, SMS, email, Desktop client, and other alarm methods, which can meet different levels of event alarms. When the event is not recovered after a certain period of time, it will be automatically upgraded to the corresponding superior administrator or Role B to ensure that the administrator of Role A will not cause a greater impact due to negligence.

5 mocha BSM solution highlights

Mocha BSM has the following significant advantages:

1. B/S architecture, full Chinese interface

Mocha BSM adopts a flexible B/S architecture and does not require any clients to be installed. All work can be done through a browser. No matter where you are, the system administrator can access the system anytime, anywhere.

2. easy and fast Software Installation

Because agentless monitoring is adopted, the monitoring process becomes simple and fast. You only need to enter the corresponding information to quickly and effectively monitor related applications and systems.

3. Visual monitoring

Mocha patented technology-visual monitoring that can monitor the running status of a host or application at a glance and in real time, greatly reducing the threshold for system management.

4. Unified login, easy to manage and use

In the entire network environment, all devices and functions are uniformly displayed in the mocha portal, allowing you to log on and customize different pages and management content for different users.

5. Clear permission management and system security

Mocha BSM adopts a two-layer Access Control System for views and resources. view management controls which tabs can be viewed by users and resource management controls which resources can be managed by users. The content and permissions displayed by system administrators can be flexibly customized.

6. flexible system architecture, easy to modify and expand

The system adopts a flexible three-tier architecture. The presentation layer displays data, the collection layer collects data, and the distributed collection server collects data. It is easy to expand and maintain to adapt to various network conditions.

6. System Runtime Environment

6.1 servers

Server:

PC Intel Pentium III or above servers

UNIX Server

Memory: MB or more

Disk Space: 10 Gb or more

Operating system support:

Microsoft Windows 2000 and 2003

Linux-centos 4.x

Sun Solaris 8, 9

Ibm aix 5.x

6.2 Client

PC Intel Pentium III or above, MB memory

Browser-Microsoft Internet Explorer 5.5 or later