Online customer service software Intelligent Customer Service

Intelligent Customer Service management platform to help enterprises to build an omni-channel service management platform. Whether from online, mobile and voice calls, the small customer service management platform integrates seamlessly. More importantly, we can also help companies integrate internal business systems and make services smoother.

The widest range of online customer service system omni-channel support, anytime, anywhere to connect customers.
Support for Call center integration
Call the user online information bounce screen,
P C, call free-busy switching
PC-side web support
Mobile-Wap/app Support
Platform Customer Service Integration
Mail integration

Based on the capture and analysis of big data, personalized labeling for every visitor, our technology helps enterprises to truly understand their users through more intelligent data analysis and application, so that every flow of enterprises more valuable.
Intelligent identification identifies user identities and accesses data. Help companies find the most valuable users.
Intelligent allocation of user identity level and customer service skills automatically match, so that customer service resources matching more scientific.
Intelligent switching support Customer service One-click Switch Chat users, the fastest response to the most valuable users. Make the service more efficient. Save 60 seconds per session.
The smart input keyword filters the Knowledge Base Association. Save 4 5 seconds each time you enter.
Knowledge Management Service data centralized management, the use of rich chart information, online customer service software, quickly query business knowledge, to help enterprises continue to improve operational efficiency.
Data analysis provides detailed data analysis options, from the number of inquiries to queued analysis, to customer satisfaction. More importantly, we also provide consulting performance analysis to help companies better manage the service team.

167 Full-scene data analysis indicators, from customer service KPI to order analysis, customer satisfaction analysis, covering all users of the scene.

Industry original Smarteye Reverse message push technology, more accurate discovery of users, the page is online, the rate of up to 97.37%, using small-energy customer service, you can:
Increased order conversion rate by 10% 30%
40% reduction in customer service and management costs
100% Improvement in customer service efficiency
150% Improvement in customer satisfaction

Online customer service software Intelligent Customer Service