Quality Management and human resources management operations

Quality Management and human resources management operations

First, quality management work

1 , the method of project quality planning / techniques and tools, and a brief description;

(1) , Benefits / cost Analysis, the quality management principle is that the benefits outweigh the costs

(2) , benchmarking compares the actual practice or plan of the project with the practice of other projects

(3) , flowchart, any of the elements that show relationships with a system

(4) , experimental design, experimental design is a statistical method that helps determine the factors that affect specific variables

(5) , quality cost analysis, quality costs include prevention costs, assessment costs and defect costs.

(6) , the quality function unfolds, from the customer to the project delivery result quality embarks, first identified the customer in the function aspect request and the product characteristic relation matrix, according to the relation matrix, determines the technical parameter. Also called the quality house.

(7) , process decision-making procedure diagram, comprehensive analysis of planning, and estimation of possible obstacles and results

2 , the method of project quality assurance / techniques and tools, and a brief description;

(1) , Benefits / cost Analysis, the quality management principle is that the benefits outweigh the costs

(2) , benchmarking compares the actual practice or plan of the project with the practice of other projects

(3) , flowchart, any of the elements that show relationships with a system

(4) , experimental design, experimental design is a statistical method that helps determine the factors that affect specific variables

(5) , quality cost analysis, quality costs include prevention costs, assessment costs and defect costs.

(6) , the quality function unfolds, from the customer to the project delivery result quality embarks, first identified the customer in the function aspect request and the product characteristic relation matrix, according to the relation matrix, determines the technical parameter. Also called the quality house.

(7) , process decision-making procedure diagram, comprehensive analysis of planning, and estimation of possible obstacles and results

(8) , process analysis, according to plan guidance, identify the organizational and technical aspects of the necessary improvement measures

(9) , Project quality audits, identify policies, processes, and procedures that use inefficiency and no results in the project.

3 , the method of project quality control / techniques and tools, and a brief description;

(1) , testing, general including unit testing, integration testing, System testing

(2) , check and inspect the work products to determine whether they meet the expected standards

(3) , statistical sampling, is to select part of the group to check

(4) , 6σ , customer-centric evaluation method, to drive continuous improvement at all levels within the organization

(5) , causal diagram, also known as Fishbone diagram, Fishbone diagram, which is applicable to quality control, but also applicable to risk management. Graphically represent the relationship between events and factors.

(6) , flowchart, to help analyze the cause of the problem.

(7) , a histogram, a Gantt chart, each column represents a feature or attribute of a problem or situation

(8) , checklists, tables , and some checklists include descriptions, illustrations.

(9) , scatter plots, indicating 2 the relationship and regularity between variables

(Ten) , Pareto chart, also called Pareto diagram, also known as the 28 rule, according to the frequency of occurrence of the order of the size of the histogram. The project team should first take steps to crux the problem that caused the most number of defects.

(one) , control chart, also called Management chart, trend chart, a control boundary of the quality Management chart.

(a) , a graph of relationships, and a way to represent things in relation to one another by using line diagrams. Two-way Arrows

(in) , affinity map, by " Inspiration " discover new ideas and solve new problems

(+) , tree, composed of blocks and arrows, shaped like branches, also called system diagram, home photos, organization chart. One-way arrows

(a) , matrix diagram,

(+) , precedence matrix, does not fill in the symbol on the matrix chart, but fills the data

(+) , process decision-making program diagram, not diagram, contingency plan

() , Activity Network Diagram, also known as Arrow bar graph method, vector line diagram method, is the application of Network Diagram in quality management

4 , quality management process;

(1) , establish the quality standard system

(2) , quality control of project implementation

(3) , the actual and the standard control

(4) , corrective error correction

5 , quality control process.

(1) , select the control object

(2) , determining criteria or targets for control objects

(3) , develop the implementation plan, determine the guarantee measures

(4) , execution on schedule

(5) , Monitor and inspect the implementation of the project, and compare the results of the monitoring with the plan or standard

(6) , identify and analyze deviations

(7) and take corresponding countermeasures according to the deviation

Second, human resources management operations

1 , human resources management including which four steps;

(1) , Project Human Resource plan preparation

(2) , project team formation

(3) , project team building

(4) , project team building

2 , WBS , OBS , RBS , RAM the definition;

WBS : Break project deliverables into work packages

OBS : Decomposition According to the organization's existing departments, units or teams

RBS : Used to break down various types of resources in a project

RAM : A matrix that represents what team members are responsible for the work that needs to be done, or what team members need to do to work on the matrix

3 , staffing management plan of seven items;

(1) build a project team

(2) Timetable

(3) Human Resources release arrangements

(4) Training Needs

(5) Recognition and reward

(6) Rules of Compliance

(7) Security

4 , and the tools and techniques to build the team;

(1) Pre-allocation

(2) negotiated

(3) procurement, including hiring or subcontracting

(4) virtual Team, it's more important to develop a workable communication plan

5 , the characteristics of the successful team;

(1) The team's goals are clear and the members are aware of their work's contribution to the goal

(2) The team has a clear organizational structure and a clear position

(3) documented or customary work processes and methodologies, and concise and effective processes

(4) The project manager has a clear assessment and evaluation criteria for the team members, and the results of the work are fair and open, reward

(5) co-developed and adhered to by discipline

(6) work together

6 , five stages of team building, and a brief description;

(1) forming stage, individual members are transformed into team members

(2) during the concussion phase, team members begin to perform assigned tasks, encounter more than expected misery, and hope to be broken

(3) normative stage, after a certain time, team members know each other and understand

(4) play the stage, cooperate tacit understanding and the trust of Project manager, member active work

(5) end stage, end of project, team dissolution

The length of each phase depends on the team's structure, size, and leadership of the project manager.

7 , which methods and technologies are used to build the project team;

(1) General management Skills

(2) Training

(3) Team Building Activities

(4) Basic Rules

(5) Centralized Office

(6) Awards and recognition

8 , team management methods / technology and tools;

(1) Observation and conversation

(2) Project Performance Evaluation

(3) List of issues

9 , six ways of conflict management.

(1) one of the best ways to solve problems and conflict management

(2) cooperation to derive the majority acceptance and commitment of the conflict solution

(3) to compel to adopt a party's point of view

(4) compromise, the parties to the conflict are not fully satisfied by either party, and are a way of making some concessions to conflict resolution

(5) To disagree, to strengthen the same, to dilute the inconsistent

(6) To put aside the immediate or potential conflict and retreat from the conflict .

Quality Management and human resources management operations