Requirements of the new CRM system written two years ago

This article from: http://www.cnblogs.com/nbpowerboy/archive/2011/02/17/1957023.html

 

XTotal:

Hello! Based on2According to the feedback and analysis of this afternoon's demand meeting, I have the following opinions and suggestions:

1The requirement is down-to-earth and cannot be further improved or substantially improved, because if the requirement can be raised, the requirement for personnel will be high, not only do I have to be proficient in my own business, but I also need to have ideas and management ideas or relevant experience. People who meet such requirements have almost no experience in the company at this stage. As far as I know, most of the reasons why the previous system has caused such a situation today are from the bottom up and from the bottom up, with no systematic thinking and more focus on the operational level, it cannot be called a management system. It can only be said that manual tables are electronic. Of course, this also requires a process and is the only way to go. A system is from scratch, from existence to optimization, it will go through a certain stage, and it will take a certain period to get on track;

2Related business personnel lack independent thinking ability and are unwilling to think about it. It is better for others to think about it and use it. On the other hand, they hope the system can solve all the problems, if the human problem is not solved, no matter how advanced the system is, it cannot be implemented, and the role of the system will be greatly compromised. All systems are operated by humans, therefore, people are dominant. In turn, even a system with poor Functionality can play its due role as long as it is well used. There are also many cases to follow. The system is not a key factor, talent is a key factor that determines success or failure. Therefore, a good system must be a perfect combination of people and systems;

3Related business personnel may not pay enough attention to their thinking, but they just need to cope with it. They are not really concerned about it. They can be seen from some of the requirement tables provided, which is very rough and simple, I have never really thought about it, and I have not seen or thought about what the system can help and what management functions or work efficiency can be improved. Another reason is that all my thoughts are still spent in my daily work, to put it bluntly, it means that the project personnel are still unqualified. At least from the information system perspective, such a system will certainly fail, because there is a problem at the source.

4It may be because we have higher requirements for them. Otherwise, it will not work automatically. On the one hand, we need to change the form of the meeting. Since the effect is not good, we need to change the traditional approach, this can also be said to carry out the situation innovation, both in terms of meeting efficiency or management efficiency will be improved, this afternoon's meeting method has made a temporary adjustment, first let me demonstrate the specificCRMCommercial software, do some functional introduction, and then discuss and confirm, it should be said that it is much better than the previous few times.

5Based on the current situation of the company, there are no suitable candidates. I should not have taken the lead, but vice versa. I think the feasible practice at this stage is that the demand is still dominated by me, I can only spend more time and energy on it:

On the one hand, I will follow the demonstration of Xiaoyao this afternoon.CRMThe system is used for reference. On the other hand, based on my previous system experience, the last one is based on the currentCRMSystem.

you and Y what is always done, on the one hand, personnel coordination, and on the other hand, requirement confirmation. The requirements of the relevant business personnel arranged this afternoon are still required by them. On the one hand, they are forced to think about it, and on the other hand, they can also see the level of management. I will comprehensively consider the needs of all parties.

6In addition, institutional support is required. For example, after the project is over, you can consider spiritual or material rewards for the project team members who have contributed a lot.ZGroup companies will have the spirit and material rewards in this regard. On the one hand, they recognize the work and on the other hand, they also encourage people and let everyone know, if you do a good job in projects, you will be rewarded. The more you pay, the more you get, the more you will see your hopes and a virtuous circle. I think this is also very important. On the one hand, we put forward better requirements for people, to help them grow rapidly and keep up with the company's development situation, on the other hand, they also need to be encouraged to walk on two legs to minimize the risk.

7, Any company, especially for fast-growing companies, sales staff are difficult to manage, sales management is a difficult aspect, because the company gives them limited resources, it mainly depends on personal capabilities. If you are a well-known large company, sales staff will be much easier to manage, because sales staff mainly rely on the resources provided by the company, such as the company's influence and brand.

8Now that we have to do this, I think we can do our best to be perfect. At this stage, we must successfully promote a project.XThe Ministry and the Technology Department set an example and put more efforts into it, which will put forward higher requirements for themselves and their teams.