Step 1. Download and install the Kies software
1. Please click here to download and install Kies sync software.
2. After opening the Kies software, if prompted to update, please click "Update" to upgrade to the latest version.
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1. Connect Kies Software
After the Kies software is updated, connect the handset to the computer with the USB cable and turn on the Kies software.
1. To observe whether the mobile phone model is displayed in the upper left corner of the Kies software interface, if the mobile phone model description has been connected successfully.
2. If you do not show the phone model, please disconnect the phone and the computer, and then click the Kies software to "resolve connection failure."
3. Open the "Resolve Connection Failure" window, click "Start", Reload Kies device driver.
4. When the connection failure is completed, click "Finish", and the mobile phone can be connected with the computer.
If your phone can't connect to Kies software