Voice modes in the Unified Communication System Platform

The voice system plays an important role in the Unified Communication System Platform. In enterprises, there are many forms of voice communication, such as video communication, IP communication, and instant communication. So how can we balance the use of many such voice methods in Unified Communication? The following describes the content of this topic.

Unified Communication further develops the concept of IP communication by using the Session Initiation Protocol and the mobile solution, it truly realizes the unification and simplification of various types of communication-without the influence of location, time or equipment. Through the Unified Communication solution, users can communicate with each other at any time according to their preferences, and can use any device to communicate through any media. Unified Communication combines multiple commonly used telephones and devices-as well as multiple networks (fixed, Internet, wired, satellite, and mobile) -integration to achieve geographic-independent communication, facilitate integration of communication and business processes, simplify operation, and increase productivity and profit ｡

Public Internet telephone calls are new services that use the Internet to connect telephone calls, especially for individual users. However, most enterprises use IP phones on their own private networks, this allows them to better control security and service quality. using their own network, the company can improve its control and ensure that the voice quality is not better than the traditional telephone system used previously, at least keep the same good ｡

The IP technology is used for Unified Communication. The traditional communication mode is not used for voice and data transmission, which can effectively reduce communication costs, the speech, video, and IP communication products and applications in the Unified Communication System Platform can help enterprises communicate more effectively, because the solution can: streamline business processes; obtain resources in a timely and accurate manner and improve profitability ｡

When the network and application communicate in this way, IT and telephone administrators can use various functions across platforms to quickly, flexibly, and economically and effectively deploy, run, and integrate various new communication services, enterprises can also add new features and functions, such as video or wireless voice, to an integrated network by updating software or adding hardware to existing investments, users can use new high-quality IP communication applications as early as possible to increase productivity and improve business processes ｡

According to the Sage Research survey, from a financial point of view, the total cost of ownership (TCO) for deploying networks with a mainstream vendor's products) this study (commissioned by Cisco) also shows that the cost of ownership for each endpoint in a mainstream vendor's network is 26% lower than that of a multi-vendor network, the cost of network ownership for an enterprise that uses the IP phone provided by a mainstream manufacturer is 43% lower than that of an organization that uses the products of multiple manufacturers ｡

If the application of the Unified Communication System Platform is combined with the smart information network, enterprises can gain the advantages of deployment, operation and integration:

Deployment advantages

IP phones that are faster, more cost-effective can simplify the mobile, addition, and modification of phones;

The switch can be automatically configured based on voice requirements;

The IP phone can automatically perform self-configuration and use the power supply effectively;

Enterprises can obtain the optimal WAN voice quality;

Enterprises can protect IP communication anywhere in the network infrastructure;

Voice is always available.

In addition to simplifying the mobile, addition, and modification of telephones and saving management costs, the integration of the Unified Communication System Platform also has many other advantages, the annual employee transfer rate is 25% (general industry standards for moving, adding, and modifying). According to the prediction of Yankee Group, the cost for each move, add, or change is $150. This operational expense can be greatly reduced if Cisco Unified Communication Products and Cisco Catalyst exchange solutions are used ｡

After the IP Voice (VoIP) function is added to a wireless network, enterprises can further improve their collaboration capabilities, response capabilities, and cost effectiveness, enterprises and other organizations can not only establish the advantages of IP communication for mobile employees, but also reduce the total cost of ownership. In order to support wireless voice and simplify wireless voice deployment and management, to achieve wireless voice roaming, provide various wireless voice client support and high-quality wireless voice communication, many important technologies have been integrated into its exchange, routing and wireless products ｡

Enterprises must use the Lifecycle Support Model to protect, optimize and develop their network platforms, to create business value and improve operation. Cisco and its partners can provide a complete set of critical lifecycle Services and Support for today's network technologies, including routing, switching, Unified Communication System Platform, wireless, security, storage and optical solutions ｡