What is efficient communication?

(1) three aspects that determine performance: attitude, knowledge, and skills

 

[Management quotes]

Improving the skills of employees and individuals will become an important core competitiveness in the development of enterprises and individuals.

We are in a competitive age, and the competition we face is becoming increasingly fierce. In the past, we felt more about the competition of a product, and now our competition is increasingly turning to the competition of human resources. Whether for an enterprise or a professional, improving the quality and skills of employees or individuals will become an important core competitiveness for the development of enterprises and individuals. The performance of an employee at work depends on three factors: attitude, knowledge, and skills.

Performance-dependent three aspects Attitude knowledge and skills

Your attitude at work determines your performance. The professional knowledge you have learned or mastered is an important factor that determines your ability to work. skill is a very important factor, skill is used in English. Many Chinese employees do not have a deep understanding of this point. When the competition becomes increasingly fierce, every manager or employee is eager to improve their competitiveness and participate in various kinds of learning. They first thought of learning MBA, learning English or learning project management. In fact, these are part of the knowledge. As a professional, you need to pay attention to attitudes, knowledge, and skills.

For more professionals, you need not only knowledge, but also skill ).

Knowledge refers to the education of each of us through primary school, middle school, university, and other systems to master the content that can be spoken or written with a pen. And what are the skills? Behaviors and actions shown by a person at work. To be more accurate, it is a habit of showing a person at work. Therefore, for many of us, the education we received from an early age, to work, is mostly knowledge education, but the education on skills is very lacking. Skill is the action of a person, which will be the focus of our learning. When you want to improve your abilities, you should first learn skills.

(2) Communication skills are one of the three essential skills for successful people

The three most basic skills required by a professional are communication skills, management skills, and teamwork skills. This is like 1 + 1 = 2 in our primary school. It is a basic entry-level course for professional students. Many famous companies in the world regard these three points as the three most basic skills for employees. For example, a company's personnel manager has a very important requirement on new employees when recruiting new employees, that is, new employees must have good communication skills. But this often happens: the personnel manager often asks the applicant during the interview: How do you communicate with your superiors? How to communicate with colleagues? How can we communicate with subordinates? However, the interviewer can always talk about how to do a successful communication. However, in actual work, he may not be able to perform these actions, but cannot achieve the expected communication effect and ensure the normal operation of his work. The skill we want to learn is to teach you how to do it, not how to say it.

From birth to growth, we are constantly communicating with others. So what is communication? Each person has a different understanding of communication.

Different understandings of communication lead to communication difficulties and obstacles, and ultimately lead to communication failures. In our actual work process, failure to communicate effectively is indeed the biggest obstacle and a very important cause of inefficiency. Now let's unify what communication is.

(1) Definition of communication

Communication aims to deliver information, thoughts, and emotions between individuals or groups and reach a common agreement.

Communication concepts The process of transmitting information, thoughts, and emotions among individuals or groups and reaching a common agreement for the purpose of setting.

(2) three elements of communication

In the definition of communication, the three major elements of communication need to be learned and clarified.

Three elements of communication

Have a clear goal

Reach a common agreement

Communication Information, thoughts, and emotions

Element 1 must have a clear goal

Communication is called only when everyone has a clear goal. If you come but have no goals, it's not communication. What is it? It is a chat. In the past, we often did not differentiate the differences between chatting and communication. Some colleagues or managers often come over and say, "So, let's go out and communicate casually. Casual communication is a contradiction. Communication requires a clear goal, which is the most important prerequisite for communication. Therefore, after understanding this content, when we communicate with others, the first sentence we should say: "This time I am looking for you for the purpose ......" It is very important to say what you want to achieve in the first sentence of communication. It is also a manifestation of your communication skills in behavior.

Element 2 reach a common agreement

After the communication is over, it is necessary to form an agreement recognized by both parties or multiple parties. Only when this agreement is formed is the communication completed. If no agreement is reached, it cannot be called communication this time. Whether the communication ends indicates whether an agreement has been reached. In the actual work process, we often have communicated with you, but at last we did not form a clear agreement, so everyone went to work. Due to different understandings of the communication content, and no agreement was reached, the work efficiency was reduced, and the two sides added a lot of contradictions. When we clarify the second element of communication, we should know that when we end our communication with others, we must sum up with such words: Thank you very much, we have reached such an agreement through the exchange just now. Do you think it is such an agreement? This is a very important embodiment of communication skills, that is, some people must make a summary at the end of the communication. This is a very good communication behavior.

You can observe whether your colleagues have such concluding remarks after the communication ends. If they have such concluding remarks, it marks a good communication skill.

Element 3 communication information, thoughts, and emotions

The content of communication is not only information, but also more important thoughts and emotions. Which of the following is easier to communicate with information, thoughts, and emotions? Yes.

For example, when do I get up today? What time is it now? What is the meeting time? How many meters are going forward?

Such information is very easy to communicate. Thoughts and emotions are not easy to communicate. In our work, there are many obstacles that make it impossible to communicate ideas and emotions well. In fact, in the process of communication, we transfer more ideas between each other, and the content of information is not the main content.

(3) Two communication methods

We use different communication modes in our work and life. Maybe we use the most language. This is a very good communication model unique to us. In fact, in our work and life, in addition to language communication, we sometimes use written words to communicate with physical language, such as using our eyes, facial expressions, and gestures. To sum up, we can communicate in two ways: Language Communication and body language communication. Through the two different modes of communication, we can transmit the three contents of communication, namely information, thoughts, and emotions, to the other party and reach an agreement.

 

Two communication methods Language Communication Physical Language Communication

1 Language Communication

What are the differences between language communication and physical language communication? Let's take a brief look at the language communication.

Language is a very good and effective communication method unique to humans. Language Communication includes verbal language, written language, images or graphics.

Verbal language includes face-to-face conversations and meetings. The written language includes our letters, advertisements, faxes, and even many e-mails. Images include slides and movies, all of which are called language communication.

In the process of communication, language communication is better at transmitting information, thoughts, and emotions.

Language Communication channels

 

Language Communication channels	Written	Image
Mode One-to-one (face-to-face) · Group meeting · Speech · Movie · TV/video · Telephone (one-to-one/networking) · Radio · Video conferences	· Letter · User telegram · Publications with large circulation · Publications with a small circulation · Fax · Advertisement · Computer · Reports · Email	· Slides · Movie · TV/video · Projection · Photos, charts, graphs, and images · Quantitative media data related to the written Model

 

2. Physical Language Communication

Body language is very rich, including our movements, expressions, and eyes. In fact, our voice also contains a rich set of body languages. When talking about every sentence, what kind of tone is used to say, and what kind of silience is used to say and so on. This is part of the body language.

Communication channels of Body Language

Body language Representation	Action Description
Gesture	Gentle gestures indicate friendship and negotiation. Strong gestures mean: "I am right. You must listen to me ".
Facial expressions	A smile is friendly and polite, and a frown is a sign of doubt and dissatisfaction.
Eyes	Staring at it may mean you are not polite, but you may also be interested in asking for support.
Posture	It means defense. sitting alone in a meeting means arrogance or no interest.
Sound	In the speech, the sudden pause was meant to cause suspense and attract attention.

 

We say that there are two communication modes: language and body language. The language is better at communicating information, and the body language is better at communicating thoughts and emotions between people.

(4) bidirectional communication

In our work and life, we often regard one-way notifications as communication. When you talk to others, the other party listens. This is very bad. In other words, only two-way communication is called communication, and any one-way communication is not called communication. Therefore, another important feature of communication is that communication must be a two-way process.

(5) three activities of communication: speaking, listening, and asking

 

 

To form a two-way communication, there must be three actions: Talking behavior, listening behavior, and asking behavior. An effective communication skill is composed of these three actions. In other words, when you assess whether a person has communication skills, you can check whether all of these three behaviors appear.

 

[Case Analysis]

A famous company often makes a small game for 10 applicants in an empty meeting room during the interview of employees. Many candidates feel overwhelmed at this time. When playing a game together, the examiner is watching it. He doesn't care what you are talking about or whether you are correct. He is watching whether all three of your actions have appeared, in addition, these three behaviors appear in proportion. If a person wants to express himself, his words will be much more, and he will be the first person to be invited out of the examination room or eliminated. If you just listen and don't ask, you will soon be eliminated. This means that you have good communication skills.

Therefore, when each of us is communicating, we must develop a good habit of communication skills: speaking, listening, and asking, in addition, the proportion between the three should be coordinated. If these three ratios are met, it will be a good communication.

Three principles of efficient communication

 

In order for the communication to have a good result, there must be three original principles of communication.

 

Three Principles of communication: Talking behavior without talking about personality Clear communication Actively listen

 

Principle 1 talking about behaviors without talking about personality

Talking about behavior is to discuss a person's things or a sentence. Personality is the view of a person, that is, whether the person is a good person or a bad person. During our work, we found that some professionals strictly followed this principle when communicating with us. It seems cool to communicate with you on a case-by-case basis. In fact, this is exactly the performance of professional communication. We often talk about it in private: A colleague is very enthusiastic, a colleague is very cold, or a colleague is very generous. This is not something to talk about in communication.

 

Principle 2 clear communication

Being clear is that in the process of communication, what you say must be very clear, so that the other party has an accurate and unique understanding. Some people often say ambiguous words during the communication process, just as the manager will pat you on the shoulder and say, "XXX, you have achieved very good performance this year and have worked very hard ." It seems to be praising you, but next time he said, "I hope you will work harder next year ". This sentence seems to spur you again, saying that you are not working hard enough. This makes people not quite understand: What does communication mean to me? Therefore, we must be clear in communication. If we work hard, we need to work hard. If we do not work hard, we need to be clear about communication.

 

Principle 3 Active Listening

This principle will be further explained in the second lecture.

Cause of communication failure

 

In our daily work and life, poor communication brings us a lot of harm, which is more harmful than any bad habit. If you lack communication skills at work, you will not be able to complete a job normally with your colleagues, reducing your work efficiency and affecting your personal career development. Poor communication in the family may lead to the breakdown of the family. Therefore, communication is a very important basic skill for us.

What are the causes of communication failure?

◇ Lack of information or knowledge.

◇ The importance is not stated. In the process of communication, there is no priority and the importance of this matter is not illustrated.

◇ Focus only on expression, rather than listening.

◇ If you do not fully understand the other party's words, you may be asked improperly.

◇ Time is not enough.

◇ Bad mood. People are subject to emotional influences, especially in the process of communication.

◇ Do not focus on feedback.

◇ Do not understand the needs of others.

◇ The job gap and cultural gap will also cause many communication failures.