Social BPM Overview

In recent years, enterprises and institutions to the enterprise information technology to consider the way has undergone a new change, business process management is only a simple workflow period is gone forever. And with the rise of mobile technology and social media, the expectations of business units have also improved in quality. The nature of social media encourages companies to establish a process through which business can communicate substantively with individuals and help them solve problems and needs.

This article on "Social BPM" covers specific issues and ways to address the scenarios and illustrates how social media and business process management can be combined to benefit customers and businesses, as well as the most important corporate benefits and the return on investment of social BPM. The article also provides a brief overview of the development trends of different BPM products and enterprises that help to bridge the gap between customers and businesses.

Introduced

After entering Web2.0 from Web1.0, podcasts replaced email, RSS feeds instead of Web sites, wikis instead of shared workspaces, content aggregation instead of instant messages, microblogs instead of instant updates, bookmarks instead of corporate catalogs. The great advances in technology have led the Internet into a lively social space. Business Process Management (BPM) is a way to discover, define, execute, control, monitor, improve, optimize, and manage business processes within an organization.

Business Process Management, formerly limited to workflows, it is now breaking the shackles and getting closer, whether you're browsing the Morning post for a new day, or flying for business, or working in an office, or enjoying a meal in a hotel, or shopping in a retail market, or paying a ticket with a card, and so on, the industry is based on a process. The world has entered a globalized society, and today's customers are demanding that their requests be quickly responded to, and that they are expected to provide personalized service.

Social BPM definition

"Social BPM" is a concept that describes a collaborative, planned, and repetitive process. The term is the same as the "socially functional process". These social-functioning processes simulate a way in which a job is initiated by a user and then, after a group of users, gives the process the power of uninterrupted collaboration.

Social BPM is at the intersection of business processes and collaborative activities. By supporting social networking, collaboration, and communication, the combination of BPM and social media complements human work, while social media enhances the transparency of human activity. This makes BPM increasingly close to end users and customers (communication with businesses through social media improves the responsiveness of the enterprise to users).

picture 1. Social BPM at the intersection of processes and collaborative activities

The principles of social BPM

Transparency -social BPM eliminates the gap between process decision makers and affected users and builds a bridge of communication that companies can use to improve their business processes.

responsibility -face-to-face communication between the enterprise and the user pulls into each other's distance, makes the enterprise take the customer as the center.

flexibility -Frequent collaboration between enterprises and users has led to continuous improvement of business processes to meet customer needs.

As Ian Gott in his blog,

The implementation of social BPM must depend on organizational focus and change, and because the amount of data in social media is immeasurable, businesses need a filtering system to avoid performance-related problems.