Full participation in the development of high-quality courses depends on how UFIDA university works.

Yonyou has an institution called yonyou University, which is mainly responsible for two jobs: Staff Training for yonyou, aimed at on-the-job employees, and training for potential employees, it is mainly carried out through the School of consultants and is charged to students. If the employees are excellent, they can be directly recommended to the branches of yonyou for employment. At the same time, there is also an organization in UFIDA's national branches responsible for training, training cooperation with institutions, training institutions, taxation and other institutions throughout the country, including user education.

No matter which software enterprise requires a lot of internal knowledge transfer work, but how to develop courses and transfer knowledge should also be worth studying. Let's take a look at how Tian junguo, executive director of UFIDA University, developed high-quality courses. As mentioned below, I have participated in the "strategic sales" and "defending dignity" courses. The two-day courses are indeed impressive and worth learning.

During this week's national implementation manager training, there was a "departmental communication and sharing meeting" in routine management actions. during further discussions at this meeting, put forward a point of view: Can a department manager preside over the development of a high-quality course? Share and learn within the team. In addition, if the quality of this course is high enough, it can be expanded to serve as consultants throughout the country to invite colleagues from other regions to participate in the training and sharing. This idea is still rough and needs to be further refined.

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Yonyou University: All employees participate in the development of high-quality courses

Dean of UFIDA University: Tian junguo

Yonyou is an enterprise management software that requires every employee to be an enterprise consultant. Therefore, it has a high requirement on talent cultivation. To this end, yonyou has set up its own enterprise University to provide students with opportunities to learn and improve. Until now, yongyou University has been established for only one year. During this year, yongyou University has successfully launched a training system suitable for yongyou. The professional and efficient training team, classic courses, and professional services of yonyou University were well received by all yonyou.

In terms of courses, We have a professional R & D team to develop different targeted classic courses for different sequences. At the beginning of September, UFIDA adopted its own ehr system for full performance management. To enable all cadres to perform performance management well, we have developed the Performance Management excellent course. We made a short video, combining the core concepts of performance management and the company's system, to show the performance management stories of two managers and their employees, and then reproduce the stories in real scenarios, leading to classroom discussions, describe the core concept of the performance system and the practical skills of performance management. We spent a lot of time shooting the course. At the same time, to ensure the effective implementation of performance management, we spent only four weekends to complete the round training of nearly a thousand cadres in the company, this laid the foundation for implementing the company's performance system.

ERP sales are complex big project sales, and the big project sales situation is changing rapidly. How to strategize and defeat competitors in this ever-changing situation is a skill that Every salesperson needs to master, in response to this situation, another course we developed is "strategic sales". The course is presented in a sandbox model. The course first describes the project's rough description and competition, as well as the key roles of the customer and the actions they can take. During the course, we divide the trainees into six competing sales teams to simulate four stages of a project sales. Each sales team develops their sales strategies through sandbox simulation, describe the actions they have taken. We use tools and software for analysis and determination, and evaluate the effectiveness of each group's policies and behaviors. The instructors will analyze and comment on the results based on relevant theories. Finally, we will decide which bidding documents will be given to based on the performance of the six groups of four stages. This course shows the complete and vivid process of six companies fighting each other for a project. The final result shows that the final score for this group of bids is as high as 297.10 points.

Our other high-quality course is "defending dignity", which is mainly offered to the presales and implementation consultants of yongyou. In the early stage of course development, we collected over 40 elites nationwide, each of which wrote 10 thousand words, totaling 0.4 million words. Finally, we extracted 0.4 million words from 26 thousand words to form a script. The shooting process of this course took a lot of energy. The university staff worked together and worked overtime to complete the shooting process, however, we completed training for 2030 consultants nationwide in just 10 days. during peak hours, 13 trainings were conducted at the same weekend. After the course is developed, the training effect is very guaranteed.

R & D personnel are the core strength of software enterprises. In response to the needs of R & D personnel, we have developed the course "smell things. We have also shot short clips for this course. From the selection of the script to the modification to the shooting, there will also be a course review for five months later, and the course is basically completed. The short video mainly tells the programmer's attitude towards work when he started his work. When he encountered difficulties, he not only improved, but finally evolved to customer-centered. How to improve the market response speed, combined with PPT, cause Discussion. The course creation process is difficult, but the effect is huge.

The following is a simple example of how we develop our courses ". First of all, in the early stage of course development, what do we think? What kind of behavior changes do students expect? Secondly, in the development process, we think from the willingness and skill levels, so as to determine the "knowledge, response, and application" of the students ". In Yijing, there is another sentence: The operator still has its image. The "image" I have defined here is a scenario. For example, let the first-line business elites write: What once made you most embarrassed in front of customers? What makes you sad most? What impressed you most? What impressed you most about the customer? Write these scenarios, gather the best business practices, form a script, and modify the script repeatedly. Each of our versions can be modified no less than 20 times. In the end, our shooting activities were performed by our business staff, so after the filming, our courses were very easy to talk about, because we didn't want to teach the students anything, we only want to replay the scenario of seeing customers every day, so that students can discuss how they can do better.

Although it is time-consuming and time-consuming, we know that the real-time teaching film can help students find solutions for the scenario, explore the source behind the phenomenon, and find out what is the purpose and means. From the perspective of human nature through practice, there is a stand behind the attitude of the customer, a conflict behind the stand, a value behind the conflict, a belief behind the value, a attitude behind the belief, and an action behind the attitude, give the students the deepest experience.

Every time a problem is designed for the scenario, we will try the training. During the test, we will ask the business elites to discuss what to do with those scenarios? Further modify our courses based on the conclusions they have discussed. In actual training, we will link the scenario presentation and problem discussion throughout the course. We will first watch the video and then discuss it. Finally, we will show the suggestions and solutions discussed by the business elites. At the same time, we also integrate some of the students' good thoughts into our courses. Therefore, our courses are not only about how many lecturers talk, but also about how many trainees learn. The course itself has made great efforts, and the students are both real and beneficial. We started 20 lectures in one week throughout the country, and the quality and effect of the courses were not much different. We only used five weekends to complete 47 classes, 2030 consultants throughout the country have learned through our courses. The opening of other courses is similar.

"Teaching and Learning"-our teachers will re-prepare lessons every week after they return from the lectures. We will give feedback on the challenges, solutions, and inspiration they have encountered during the lectures, repeat the course and incorporate the excellent content into the course to further improve our course. In this way, after five weeks of continuous improvement, we have truly created a high-quality course.

Due to the time relationship, I can only share with you the process and experience of the four excellent courses we have developed. During the development of these courses, we have made a lot of effort and a great sense of accomplishment. I have received many comments from trainees this year. Some people say, "I only know today that I have been hitting a wall in my company in the past year 78, but no one has ever told me. Yonyou University shot the scene where I hit the wall and gave me an epiphany ."

Therefore, I think that high-quality courses should not try to tell students or teach students, but rather bring together business elites to discuss work scenarios, summarize best business practices, and develop authentic and vivid courses, yonyou University, as the course organizer, organizes business elites to develop and adapt to actual business courses, and provides them as internal trainers to all business personnel.