How can we help users use Unified Communication?

Multi-functionality is an important selling point of Unified Communication technology. This technology allows users to integrate and use communication methods such as telephone, email, and video phones anywhere, such as office phones, tablets, and smartphones. However, the versatility of this technology makes it difficult for enterprise organizations to quickly promote it to users.

The Unified Communication Technology has a wide range of options and a wide range of configurations. The comprehensive messaging access and overall connection management enable users to make full use of the Unified Communication suite.

It is indeed a challenge for enterprise organizations to train their users to fully master the use of unified communication technology. On the one hand, users can spend two days to fully receive education at meetings similar to teaching classes. On the other hand, enterprises can also tell users that they can download and watch teaching videos based on their schedules, to ensure that they will not use the Unified Communication System in the future.

Therefore, what is the best way to teach users how to use a Unified Communication System?

We should focus on these three basic strategies: splitting the Unified Communication suite for training, analyzing user cases, and obtaining help from technical operators.

Branch Training

Since the Unified Communication suite has a large number of components that are difficult for users to digest, the best way is to split these projects reasonably. Starting from the foundation of the system, and then conducting subsequent training on other functions. The above is the COMMfusion consulting company's central communications marketing director Blair Pleasant posted on the UC Strategy website. He also believes that, if we do not do this, what will eventually happen is that people are only using one or two features and functions, some of the other features they need may not be able to remember how to use them.

What is the basic function of Unified Communication? For most users, email is exchanged smoothly, including some basic functions such as click-to-call and single-phone number. Afterwards, you can add training for other functions, especially for customized services for those who need them, such as advanced conference functions, which can be used together with people inside and outside the organization for video conferences.

Analyze users

Rosenberg, art director from UC strategic website, realized that it is very important to analyze user cases in a targeted manner before training users. Every user is different, he thinks. A user group may be more interested in unified information, but other groups may be more interested in the ability to access smartphones through the enterprise social media feature. When training, enterprises can find out which specific user groups the application will resonate with and focus on the training of corresponding functions.

Seek help from Carrier

Unified Communication Operators often have training materials for enterprises. For example, plantrow.com, a desktop communication device supplier, can provide video installation instructions. Enterprises can download video about specific headset and phone software and share it on their internal networks. For example, when an enterprise uses Avaya's one-X Agent software and plantrow.voyayer's unified communication headset, there is a random matching video.

Through the information provided by the supplier, you can determine the user's specific preferences, such as hard-to-digest module training content, so that enterprise organizations can more easily see their Unified Communication investment to maximize.

The final suggestion is that you may have started user training and learned the value of Unified Communication in order to bring your unified communication policy implementation to a new height.