How Tencent cannot refresh its organizational structure

Article 1:

Refresh Organizational Structure

1. "The client cannot obtain the correct organizational structure" or "the newly added personnel cannot refresh the organizational structure" First, you must determine whether it is an RTX server exception or a client exception. The judgment is very simple. log on to a computer on this computer. If you cannot refresh the organizational structure of an account that you have not logged on to, it indicates a server problem. If you can, it indicates a client problem. Server problems: A) whether the RTX server firewall is disabled; B) RTX manager -- Configuration Wizard -- whether all services in the service running status are running. If the services are blank Solution Handling; C) RTX manager -- Configuration Wizard -- service running status -- Advanced Configuration -- more -- whether the login server address on the left is the actual If the IP addresses are the same, uninstall the RTX manager, delete the config folder in the installation directory of the RTX manager, and overwrite the RTX manager. D) Right-click my computer-Manage-service and application management-service and check whether all services starting with RTX have been started; E) if the above operations are normal, stop all services in the RTX manager, exit the RTX manager, and run the RTX Manager installation directory \ bin \ convert. bat, Run it several times. Press Method D to restart the three RTX services in the Windows service, and press rtx_configcenter, rtx_httpserver, Restart rtx_svrmain sequentially and restart all services in the RTX manager. Client problems: A) Open the RTX Client installation directory \ accounts to log on to the folder named after the account, delete group. XML, userlist2.xml, Rtxprofile. XML, log on again; B) if the problem persists, delete the folder named after the login account in the installation directory \ accounts of the RTX client; C) uninstall the RTX client and install it on another drive letter. 2. An error occurred while refreshing the organizational structure of a user logging on with a public IP address. A) check whether the route maps to port 8010 of the rtx server. B) RTX manager -- service running status -- Advanced Configuration -- more -- Login server address, whether a public IP address has been added (after adding, Restart all services in the RTX manager ).

Article 2:

RTX cannot refresh the organizational structure solution

1. Enter rtxserver. XML in the X: \ Tencent \ rtxserver folder.

2. Open rtxserver. XML in notepad to find the content, and change the Italic to the external IP address.

<Servers>
<Msgcenter/>
<Dbserver autotranspwd = "true" dbconnstring = "driver = {Microsoft Access Driver (*. MDB)}; DBQ = .. /DB/rtxdb. mdb "IP =" 127.0.0.1 "udpport =" 9000 ">
<Serverinfo name = "httpserver" type = "3" IP ="21.134.14.135"Tcpport = "8012" udpport = "8012"/>
<Serverinfo name = "sessionserver" type = "2" IP ="21.134.14.135"Tcpport =" 8880 "udpport =" 8880 "/>
<Serverinfo name = "fileserver" type = "1" IP ="21.134.14.135"Tcpport =" 8003 "udpport =" 0 "/>
<Serverinfo name = "infoserver" type = "100" IP ="21.134.14.135"Tcpport =" 8010 "udpport =" 8010 "/>
</Dbserver>

<Licenseserver IP = "127.0.0.1" udpport = "9004">
</Licenseserver>

<Groupserver IP = "127.0.0.1" tcpport = "9001">
</Groupserver>

<Connserver IP = "127.0.0.1" tcpport = "8000" udpport = "8000" formsgcenterip = "127.0.0.1" placement = "8002" pushstatefreq = "60" placement = "20" pushstateclientcount =" 30 "pushexstatefreq =" 60 "pushexstatechildfreq =" 20 "pushexstateclientcount =" 30 "redirectflag =" 0"
Redirectsvrip = "127.0.0.1" redirectsvrtcpport = "8000" redirectsvrudpport = "8000">
</Connserver>

<Fileserver IP ="21.134.14.135"Tcpport =" 8003 ">
</Fileserver>

<Sessionserver IP = "127.0.0.1" tcpport = "8880" udpport = "8880" enabledyncchange = "false" maxincomingflow = "102400" maxsendpackage = "1024">
</Sessionserver>

<Upgradesvr IP ="21.134.14.135"Tcpport =" 8009 "autochecksetupfile =" true "logincheckupdate =" true ">
</Upgradesvr>

<Gateway IP = "127.0.0.1" udpport = "8008" Buin = "72912345" Password = "0vrvczoyzfv3/etzc3wvxq =" outerservice = "start" bconnserver = "bqqconn.tencent.com">

<! -- If the password in your proxy is saved in plaintext and the length is less than 16 bits, the system automatically encrypts and saves your password. -->
<! -- HTTP proxy settings -->
<Httpproxy enableproxy = "false" proxyserverip = "" proxyserverport = "" username = "" Password = "" domainname = ""/>
<! -- SOCKS5 proxy settings -->
<Socks5proxy enableproxy = "false" proxyserverip = "" proxyserverport = "" username = "" Password = ""/>
</Gateway>

<Appserver IP = "127.0.0.1" tcpport = "8006" formsgcenterip = "127.0.0.1" formsgcenterudpport = "8007">
</Appserver>

<Sdkserver IP = "127.0.0.1" tcpport = "6000" formsgcenterip = "127.0.0.1" formsgcenterudpport = "8009">
</Sdkserver>
<Outsupport IP = "127.0.0.1" tcpport = "9005" udpport = "9005"/>
<Wanserver IP = "remote.rtx.tencent.com" tcpport = "5002" udpport = "5002"/>
<Infoserver IP ="21.134.14.135"Tcpport =" 8010 "udpport =" 8010 "/>
</Servers>

Article 3:

Telnet Server IP server port check to see if port 8010 is okay (if there is an underline flashing and there is no prompt, it means it is okay). If it is different, check whether port 8010 of the rtx server is mapped out.