How to become a speaker during communication!

How to become a speaker during communication!
The king asked the minister, "What is the most difficult thing in the world? The Minister replied: "It is the most difficult to speak in the world ." What the Minister did not say is: the most difficult to speak, especially to speak to the king. During a training session, I also asked the attendees: "You think you can speak. Please raise your hand ." Only two or three of the 35 trainees raised their hands. Yes. Anyone with some work experience knows that it is easy to speak, but it is very difficult to put words in place. Some managers say: When I recruit a person, the level of his ability depends on the level of his speech. How important it is to speak! How can we say good words? Here are some tips to share with you.
1. Time to speak: Don't say something, don't say something, don't say anything, don't blame

Don't comment on what the company or leadership has decided, don't give your own ideas and suggestions, no matter how good these suggestions and ideas are for the company, you must stick to the principle of not speaking. However, before the company decides, it is your responsibility to express your thoughts. It is the responsibility of the company's leaders to determine the things. We need to understand our position and value, do not give suggestions or ideas beyond your authority. Otherwise, you and your company will be hurt. The same is true in life. Your wife has only one of the four dishes that are delicious. when you eat, you will say that the three dishes are not delicious, or that one is delicious? It must be said that it is delicious, because it is useless for you to say that the three are not delicious, and she knows it as well as you do. Why? At work, this kind of thing often happens. The headquarters has appointed a branch manager. You think you know him better, and he will surely bring down the branch. Do you want to talk about it at this time? If you say so, can you change the decision of the headquarters? What is the authority of the headquarters! After talking about it, it adds the Headquarters's opinion on you: this kid is always so busy that you are amazing. We are all dummies. Wait and see, you are so comfortable. You are the final victim. Therefore, we need to proceed beforehand, not after things have been decided. If you are not doing anything, you should not persuade us about what you are doing. If he is wrong, let him make the mistake to the end, and then summarize and review it. For enterprises, the boss and manager make a lot of decisions every day. According to statistics, the best decision makers cannot ensure the accuracy of decisions. Correct decisions only account for seven of the total decisions. We all know that correct decisions are better than no decisions, but enterprises often do not make decisions or make wrong decisions. If there is a wrong decision or no decision, there will be disputes. Is there a wrong decision, or is there no good decision? In my opinion, no decision-making will cause a flood of enterprises, no backbone, and no idea about their development direction. It is an internal injury of the enterprise. Wrong decisions can cause the loss of time and money for the enterprise, it is a trauma to the Enterprise. In comparison, the temporary loss of money and time is better than the internal injuries of enterprises. Therefore, we can see that this is often the case in enterprises. The employees at the grassroots level clearly know that this is wrong, but the headquarters still requires resolute implementation. The only thing grassroots employees can do at this time is, resolutely implement the wrong decision! Instead of commenting, comment. The grass-roots layer knows that things are wrong. Doesn't the headquarters know it? Everyone on Earth knows! However, if you do not do it, the loss is the authority of the Headquarters. If you do it, you only lose money and time. You can make the right decisions in the future.

Let alone investigate what has happened. This means that we should be held accountable appropriately. It is not until the responsible person is held accountable for everything. Some small things, too much investigation, may hurt others' face and enthusiasm, and will not be able to do things in the future. Some time ago, a friend of mine got married and found a secret of the bride on the wedding night. Do you mean it or not? It's already a thing of the past. What do you mean by investigation? Pretend you don't know! This principle applies to some smart people. If you do not pursue it, the other party knows that you are wrong and both parties are aware of it. However, for those who have no self-knowledge, they should often beat them and hold them accountable. Otherwise, the other party will not be able to improve.

2. Different things

Good news. Some time ago, the Training Department invited a part-time lecturer from the company. I attended his course and wanted to learn something. At the end of the course, I went back to the office and said to other colleagues, "I didn't think of his course. It was so good that I couldn't think of it. I really couldn't think of it. Some are born to be lecturers ." After a while, the course ended. He walked out of the office and chatted with everyone. Suddenly asked me, "What do you think of this course? I also want to raise some suggestions ." I didn't respond at once. I wanted to say what I wanted to say, that's not a compliment. The colleague said, "He just said that he didn't think your course was so good. We will all learn from you ." We looked at him with two eyes. His face was filled with a happy smile, and I felt that he had a better attitude towards me. This story is an accidental use of good news. We Chinese people are not used to praising others. They always criticize others to "help others grow." In fact, this idea is wrong, praise is more advanced than criticism brings to others. If others have good practices and ideas, they must praise them. Only in this way can they have perfect interpersonal relationships and the foundation for future success.

Bad things. Let's talk about the results first. Let's talk about the results first, so that there is a bottom line of communication, and the rest of the time can be used to communicate how to solve the problem. Just like the following story about the loss of freight:
When the branch company delivers cargo to other places and loses the cargo, the Sales Representative Mr. Wang reports to the manager.
"Manager, something went wrong. I visited the customer this morning and I heard the customer say I lost the goods as soon as I arrived. The bag was opened. I think it may have been broken down by the passenger car driver. I have already reported an alarm. We have obtained evidence at the scene ......"
"Let alone so much, tell me how much is lost !" The manager said angrily.
No matter what the final result of this incident is, the manager has a bad impression on John. I feel that he is not reliable and is not competent.

3. Tentative speech: Speak Out

In many cases, speaking is not about expressing opinions, but about your own attitude or testing others' attitudes. Such a speech technique is "talk ".
In politics, this method is often used to hold press conferences to show your attitude and test others' attitude. After the 911 incident that shocked the world, Bush issued a statement to test the reactions and attitudes of all countries in the world. Russia, Britain, France, and China have successively expressed their positions. In this way, the United States has fully understood the ideas of the world and laid the foundation for the next step.
It is impossible for an enterprise to hold a press conference to test the response of its employees. Another approach may be adopted.
Old Zhang opened a Sales Agency. In the early stage, the manufacturers supported a lot and the business was developing very rapidly. Therefore, he expanded on a large scale. Soon the company's funds encountered problems and the operation cost was too high. The manufacturers also took a wait-and-see attitude. As a result, you decided to reduce the operating costs, change the extensive management to fine-grained management, and strive for support from manufacturers and long-term development. Lao Zhang's goal is to reduce the cost by 50%. However, Lao Zhang is hesitating and it is difficult to reduce the cost by 50%. If not, his prestige will be affected. What should he do?
Soon a gossip came from Secretary Zhang (the gossip is always the most attractive ). Because the company's operating costs are too high, the boss is considering to cut off 50% of the staff to tide over the difficulties. The list of layoffs is being drafted. The message was sent out, and people were in danger. I was wondering if it was me? How have I been doing recently? What else is not doing well? Many people start to show themselves in front of the boss, and some others talk to the boss and express their loyalty.
After a few days, there were rumors. The boss considers that there is too much influence on the layoff, which will seriously affect the company's image and normal business. If there is no 50% layoff, it is decided to cut the salary by 50%. As a result, everyone is calculating their own salaries and controlling their expenses. The company's morale is low, and even some people start to look for a job.
Suddenly one day, the boss held a general meeting for all employees. The boss said seriously: "Recently, there are two very outrageous rumors about the company: one is that our company wants to lay off 50% employees, in other words, our company needs to reduce the salary by 50%. I don't know where this type of message is sent. We are a formal company. We have a normal information channel. How can we allow gossip! We must strictly investigate and deal with relevant personnel. Our company will never allow such a ethos to exist! We are people-oriented companies, and employees are the foundation for our survival and development. After the enterprise develops, employees can develop. The company is satisfied only when the employees are satisfied. For us, employees are our greatest fortune! I hereby solemnly announce that we will neither lay off employees nor cut salaries ." Everyone stood up and applauded, and I am very glad to get rid of this bad luck.
"But we don't want to be happy too early. Our fees are really high. If we don't control our own fees, we have only one way to go. On the one hand, the manufacturer's confidence in us will be compromised, and on the other hand, we have no profit. How can we survive? There is only one dead end. It must be like this. The only way to do this is to strictly control the cost. So From tomorrow on, I announced a 50% reduction in the company's fees. The finance department has made a specific plan and we should strictly implement it ." All the employees stood up and applauded again, and some employees even shed tears of gratitude.
This is an extreme example. We do not want to investigate the sources of gossip. However, you must master this method. Sometimes, you need to talk to each other to test the response of the other party. Only in this way can you make appropriate decisions to show your wise decision and heroic spirit.

4. Different people say different things

If different people say different things, the old salesman's statement is: Speak people's things, say ghosts, and do not speak nonsense. I understand that sales representatives should have extensive knowledge and accurate human-recognition capabilities, and treat different customers in different ways.
If a customer is like a "ghost", treat him as a "Ghost. The following example shows how Sales Representative John communicates with Customer Manager Wang about channel rewards.
John: "What have you been busy with recently? I haven't seen you for a long time, and I won't be called ."
Boss Wang: "Why don't you give me a call? I am working for you all day, you need to know. You are very moist, happy with your wife, and do not care about the lives and deaths of the poor and middle peasants. Hey .."
Xiao Zhang: "Seriously, our company is going to offer channel rewards recently ."
Boss Wang: "Hurry up, let's talk about it, and let's talk about it. I am busy here ."
Xiao Shang: "What is your kiddie urgent? Yes ......"
If a customer is like a person, treat him as a person.
John: "Hello, Mr. Wang. I am Xiao Zhang ."
Boss Wang: "Hello, are you busy recently? I haven't seen you for a long time. What new policies have you made recently ?"
Xiao Zhang: "the company recently launched a channel reward program to talk to you ."
Boss Wang: "I want you to take care of me more. How can I do this ?"
Xiao Zhang: "This is the case ......"
If the customer is a gentleman, the gentleman shall be treated. If the customer is "rogue", the sales representative should also be "rogue". Only in this way can communication be in place.
Experienced people know that they speak differently for different objects, things, and timing. Many communication skills should be used comprehensively. For example, you must listen to them first and then say that they should be centered around others. There are also many communication skills introduced in the book, however, each of us has different backgrounds and experiences. Therefore, we have different experiences and skills in communication. Communication skills are a summary of practical experience. They need to learn, experience, and train for a lifetime. At any time, they must have the backbone in mind: communication is a means, communication is a purpose.