How to carry out the user experience work to meet the needs of users

Article Description: talk about how to carry out the work of user experience.

User experience is an important part of Internet product design. How to promote the user experience work, I will introduce the next user experience need to do several aspects, through these steps we will be able to upgrade our design products to meet the needs of users.

User Research

Design User Experience survey questionnaire, including user basic network behavior, product usage, user attitude, usability assessment, user group background and other information.

A wide range of surveys can be conducted in a variety of ways, such as online questionnaires

The user research report includes analyzing and collating the questionnaire data, forming a single evaluation conclusion, including user group analysis (user behavior, attitude, background information, usage), user demand, customer satisfaction, etc.

The purpose of user research is to help the interactive designer to investigate the user and its related use of the scene, in order to have a deep understanding (including the user's use of psychological mode and behavior patterns), so as to provide a good foundation for subsequent design

User Interviews

1, through the small scope interview, collects the user's opinion and in the use process may exist the actual condition or the question, finally summarizes the analysis conclusion for the user interview report.

2, good designers must be a good user test and interview personnel, do interview with the idea of design to consider the user said, with the design of the discovery of the vision to find out what the user said behind the implied meaning, and have strong logical thinking to organize, and make rapid response, that is, stable, accurate, ruthless.

3, the main purpose of user interviews is to assist designers to understand the user's usage and use of the background.

Operational analysis

1, according to the collection of website operation and user behavior data analysis, found that the law, summed up the overall site operations, user groups and behavioral models, as well as the corresponding user experience indicators, to form a single evaluation of operational data conclusions.

2, the analysis of the object to product development and maintenance, content management, corporate customer sales and service, user management services, found operational issues related to the user experience, such as organization, processes and tools, employees and competencies, KPIs, it tool dimension analysis operations issues, and analysis of causes and recommendations for improvement

User Testing

1, user testing is to observe the typical user's process of using the product, finally in the user test report submitted to summarize the problems found in the test process, and give suggestions for improvement. The process includes:

2, the development of user testing scope, evaluation criteria, implementation process, personnel arrangements and time plan, etc.

Implement user testing and collect relevant data

3, analysis and collation of user testing results, to form evaluation conclusions, mainly including the availability of existing Web site problems and user feedback.

The goal of user testing is to test the product rather than the user itself, to anticipate serious product problems that users may encounter in a real-world environment.

There's a lot more you can do with user experience, and here are just a few ways to do this. All of this will ultimately require serious and practical implementation. In the work of continuous practice to improve the level of users to drive the design of products.

Author: creativ Chu Shua