How to do after-sale management of After-sale repair products Management

With the rapid development of the network economy, the replacement of electronic consumer goods with the acceleration, the return of goods brought by the increase. At present, most enterprises do not realize this point, in the rework product management still tend to adopt the original method.

So how should we manage the rework product of the enterprise?

Before discussing this issue, we will first understand the general process of rework products, a rework product due to various problems, such as: no reason to return, quality problems and other reasons from the customers to return to the hands of the business. When there is a large wave of rework products for various reasons back to the merchant hand, these rework parts need repair, testing, replacement, returns, refunds, and other kinds of processing, and then need to send back to the customer, need to send repair, need to return the refund and so on. From a variety of situations we know that there are generally the following situations:

1. Customer Rework-repair-Send to customer-completed;
2. Customer returns-Receipt warehousing-Refund to customer-completed;
3. Customer Exchange-receipt of goods warehousing-exchange out of the library-to send customers-completed;
4. Customer abandonment-Test non-repairable or other reasons customer abandonment-completed

The above are some of the common processes we have summed up, in the actual work, the business process will be more complex after-sales. How to do the repair product management?

Professional to do after-sales repair management software of Qingfeng technology company responsible for telling us that the current after-sales repair products management is slowly by the attention of enterprise managers, before the Enterprise Rework product management basic use manual record or use electronic form to record, management method is more primitive, often appear lost pieces and forget maintenance, rework cycle long efficiency low. Over the past two years, many companies have used professional rework software to manage rework products, so high efficiency, the product quality of the enterprise through the rework product software can analyze what problems exist, which need to improve.

At present, the domestic aftermarket repair management software market is still relatively blank, invoicing software is flying, the main reason is the after-sales rework is more complex, the enterprise on the rework management process and the different ways, rework software development difficulty will increase, to develop a set of suitable for various enterprises to apply the set of management software is even more difficult. Qingfeng Technology after-sales repair management software in this field for more than 10 years, in this area has deep feelings.

In short, to do a good after-sales repair products management, must have a choice of a complete set of software suitable for their own.

How to do after-sale management of After-sale repair products Management