You could request to cancel the customer orders that has a status of "Pending" or "unshipped" for inventory fulfilled by Amazon .
Note: Making a request does not guarantee the order would be canceled. If the order enters the shipping process before the request is submitted, the order won't be canceled.
Contact Seller Support and provide the following information:
- The order ID that's want to cancel. If you want to cancel multiple orders, your may include them in a single request.
- The asins in each order and the quantity for each ASIN.
- The reason for the cancelation.
When your receive confirmation from Seller support, the order has been canceled, we'll e-mail the affected buyer to I Nform them that their order has been canceled.
Note: For on Amazon.com orders, the order might include products from sellers and so you must be specific abou T which asins you is requesting to has canceled from the order.
How to Manage amazon-fulfilled orders-cancel an amazon-fulfilled Order