In terms of fare, "Didi overseas" supports Exchange Rate Conversion. The product shows passengers the RMB amount directly, and supports Alipay and WeChat payment through two channels. All the pricing methods of "Didi overseas" in the United States are consistent with the local pricing methods of Lyft.
At the same time, Didi overseas also provides users with a 7 × 24 online translation service. If a passenger does not communicate well with the pick-up owner during the taxi hailing process, you can directly click the "translation" button in the APP to call for online manual translation. After the phone is connected, the passenger, the translation, and the owner can enter the three-party communication status. The translation can help the passenger to communicate with the owner.
Usage:
On July 15, April 12), Didi Chuxing officially announced that Didi and Lyft had completed product Phase I interconnection. Starting tomorrow, Didi users can take taxis in the United States through Didi overseas. Relying on Didi travel APP, Didi overseas covers all Lyft cities in the United States. This means that in the future, Chinese tourists will go to the United States, and in most cities, they will be able to use their own travel apps to directly call the car!
Cheng Wei, chairman and CEO of Didi Chuxing, said that he was very happy to start the journey of Chinese users in the United States with excellent partners such as Lyft. In the second quarter of this year, Lyft will "enter" China. When American tourists come to China, LyftAPP can be directly used to call cars on Didi platform.
"Didi overseas" is officially launched. In the future, Didi can also be used for travel to the United States.
("Didi overseas" waiting for access page)
International roaming is required for both Chinese and English issuance.
When a passenger opens the Didi travel APP in the United States, he can see the "Didi overseas" welcome interface. After clicking "start trip", he can experience the services provided by Didi and Lyft. The delivery process of Didi overseas in the United States is no different from that in China. Passengers enter their destination and click send to call the vehicle. It is worth mentioning that passengers can be recognized by the system when entering Chinese characters or English letters, even if they do not know the English name of the destination.
Before using Didi overseas, passengers must enable international roaming for their mobile phone numbers in China. Of course, this does not mean that passengers must use international roaming traffic when using Didi overseas. Didi overseas also supports Wi-Fi signals. For travel in the United States, passengers carrying personal Wi-Fi can use Wi-Fi signals to call the car first, and then use their mobile phones to contact the car owner who receives the ticket.
If a passenger has only Wi-Fi signals, do not worry. After receiving the ticket, well-trained Lyft car owners generally follow the navigation instructions to arrive at the designated pick-up location on time. In addition, due to cultural differences between China and the US, fewer Lyft car owners will call passengers to confirm their locations. If a passenger has not contacted the owner, please wait.
Electronic invoice for fare conversion by exchange rate
In addition to the full support for Chinese characters on the interface and waybill, another highlight of Didi overseas is that "the RMB amount is displayed directly for fare ". Passengers can see the estimated price range of the amount of RMB at the time of issuance. The estimated price range is consistent with Lyft. In addition, the "Didi overseas" billing model and standards are consistent with the local Lyft billing model and standards in the United States.
Currently, Lyft covers nearly 200 cities in the United States, with more than 50% market share in the U.S. mobile travel core market. The billing method is based on service fees such as Time, mileage, and consumption. The charging standards vary slightly in different cities. If you want to know about the charging standards, you can learn the information on Lyft's official website in advance.
In terms of fare payment, Didi overseas supports Alipay and WeChat payment. The fare exchange rate is consistent with the payment channel conversion rate. The exchange rate fluctuates every day. It is recommended that passengers pay the fare in time after taking a taxi. In terms of invoices, Didi overseas provides electronic commercial invoices for all Chinese passengers on their U.S. itinerary. Passengers only need to submit their own invoicing application in the US itinerary in the APP, and they can receive an electronic commercial invoice for the relevant itinerary, including the itinerary information and expense details.
Customer service and translation enjoy Lyft insurance benefits online 24 hours a day
Didi overseas also provides 24-hour human customer service for passengers in the United States, and supports both Chinese and English communication. If you have any questions, you can click the "customer service" button in the APP to contact bilingual customer service with one click. In addition, Didi overseas also provides passengers with a 7-hour online manual translation service.
If a passenger encounters a problem when communicating with the car owner, you can directly click the "translation" button in the APP to access the environment where the passenger can communicate with the translation and the car owner at the same time, translation helps passengers solve communication problems. We need to remind you that passengers who call customer service or translation must enable international roaming for mobile phone numbers in China in advance. In terms of security, passengers using Didi overseas can enjoy the same insurance as Lyft's US passengers.
In the second quarter of this year, Lyft came to China to visit the United States to visit China.
It is understood that in the second quarter of this year, Lyft will "come" to China, when American tourists in China can call Didi's capacity through Lyft. According to CNNIC data, Didi Chuxing has already covered more than 400 cities in China, and Didi Xixing occupies 87.2% of the market share, ranking first in the industry. Not long ago, the average daily order of Didi travel platform exceeded 10 million orders, which means Didi travel has become the world's largest mobile travel platform.
At the end of last year, Didi, Lyft, Grab, and Ola jointly announced that they would establish a shared travel global cooperation framework to connect their products, it provides seamless travel services for international travelers in China, the United States, Southeast Asia and India, covering 50% of the world's population. The cooperation between Didi and Lyft is based on the cooperation framework.
Industry insiders believe that the launch of "Didi overseas" means that Didi has officially started the internationalization process. With the gradual integration of Didi with Lyft, Grab, and Ola products, an international mobile travel alliance is growing. "Didi's cooperation with excellent local platforms to expand internationalization is very clever. Mobile mobility is an Internet industry that requires a large amount of local information. Like airlines, forming alliances and sharing resources are very beneficial and sustainable. As a 3-year mobile Internet company, Didi has brought many surprises to China's transportation industry ."
