I use the data: The speaker inadvertently, the listener intentionally

I like to participate in my users, understand them, and communicate with them. Later, I asked my team members to do the same, to join the group of communication tools they exchanged with QQ group, mailing list, internal communication group and so on.

This often gives me unexpected rewards, which are often seen in the user's group discussion.

1, notice, due to heavy production tasks, XXX terminal shipments to XXX and XXX joint responsibility, after the Spring Festival to restore the way before

2, XXX terminal abnormal, is being checked, if a customer calls, please go to XXXX Commissioner.

3, who handled the XXXX business, equipment failure resolution errors, need to be checked again.

4, the beginning of next Monday, the closure of the XXX model Terminal consulting business.

5, Xxxxxxxxx

At first, members of the team said: "It's about me p, I'm a developer program, what do I see in these business things?"

According to my years of experience, I found: many things about programmers, is the responsibility of too clear, complex things due to the boss or research institute, cumbersome things to blame the salesman or product development, leaving only very concise things are their own.

Actually think carefully, this is how good opportunity ah!

1, for example, a process of temporary to more than one person responsible, we can understand how easy it is for multiple people to operate in a business system, whether they use a very awkward number of people logging on to the same account, and if you develop a task distribution system (similar to a bank line, it's not difficult) to sort out their ideas, Give someone some help when the task is heavy, and his support for your work will go up a bit.

2, such as terminal abnormal recommendations referred to the processing Commissioner. So is it possible to intercept the caller in the traffic and go directly to the Commissioner? Or in the customer service staff's system interface to give eye-catching tips, said a special Commissioner responsible for this matter, please direct transfer.

3, for example, someone asked about business processing personnel. can reflect on whether our business query way out of the problem, why the description of the business situation, but not in the system to locate business information, but also need to shout for someone?

4, such as the appointment of a future point of time to start a new program. Whether you can consider the system embedded in this rule, to a predetermined point, the natural at the system level to close the old scheme, start a new program, and give detailed instructions to prevent everyone from making mistakes.

5, there are many more

I still don't cater to demand, as I've talked about demand. But I really care about these inadvertently show, people really strange, whenever he organized the language with you say something, these things have been unrecognizable, not the original appearance, but he did not want to say to you, You can pick up what he really thinks in the process of talking to someone or informing the release.

I remember a joke that people lag behind, as if to say: traffic basically rely on, communication basic by Roar, heating basic by shaking ....

The terrible thing is that many of the company's people communicate really by Roar, they roar at the idea of being so regular and innovative that they never thought that our programmers could help them once and for all, but on those irrelevant nonsense functions, and programmers care that the font is too big, this gap is too small ....

What's even more frightening is that many programmers let the situation go on and on, thinking that they didn't find their own things, but they missed out on the perfect opportunity to miss out on the best care users and the opportunity to impress users with your skills.

We can not look at the problem in isolation, can not say that today this feature people do not let me do, I did is silly X. Decidedly not! Please believe me, you do everything users see in the eyes, when you do another thing, the user will look at you a comprehensive, whether you have confidence, whether you support, is definitely mixed with a very excessive subjective color. Look at the businessman, in order to do a little business, spend a lot of thoughts on the mixed relationship, why people so care about the relationship, think you will understand.

The story is not over, if you do so, will introduce a big problem: so much chat content, extract too much demand, one by one complete is not realistic, back to our theme-Data everywhere! The record of these chats is also very important data, especially when they talk to your software is very bad, chat to the business of many inconvenience, chat to the new plan, you should pay special attention to "listen", will they record down, analysis and analysis, often the idea of gold in it.

Come, the speaker is careless, the listener is intentional! Be the third party in the business group chat, listen to their conversations, think about your problems, give users a surprise, let them know that you care about their concerns, you are willing to facilitate their convenience.

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