IBM Process Quality Management

IBM uses the process quality management method to solve the problems that many corporate purchase managers have encountered. How can a Working Group reach consensus on the goals and effectively complete a complex project. Work within the enterprise team
In an ever-increasing situation, this approach will undoubtedly help a project team determine their work objectives, unify their opinions and formulate specific action plans, and unify the objectives of all team members, focus on the company
Or the group has important work. Of course, this method can also provide methods and motivation for working groups that face difficult tasks, lack of consensus, or have differences in the determination and direction of primary and secondary work.

The basis of IBM process quality management is a two-day meeting where all team members participate in identifying project tasks and assigning priorities. The procedure is as follows:

1. Create a working group. The team should be composed of at least 12 persons related to the project. The group members can include the Vice President, department manager, and its senior managers, as well as other project-related personnel. The team lead is responsible for selecting members and preparing a seminar host. The host shall hold a neutral position, and his interests shall not be affected by the results of the group discussion.

2. convene a two-day meeting. Each member and the meeting host must attend the meeting, but non-core members or auditors are not allowed to attend the meeting. It is best to avoid meeting in the office to avoid disturbing others.

3. Write a description about the task. Write a clear and concise task description with everyone's consent. If the team only has open instructions such as "creating an operational strategy plan for the European market", write a task description
It is relatively difficult. If the instructions are specific, such as "Introducing JIT inventory control in all workshops", it is easier to write task instructions, but it still needs to be discussed by the Group in advance. In the meeting, it should be the meeting host rather than the group
Long to master the process.

4. Brainstorm discussions. The team members will list all factors that may affect the team's task completion. The host will record the mentioned factors with a key word. Everyone should contribute their own ideas and cannot criticize or argue during the discussion.

5. Identify the important success factors (CSFs), which are specific tasks to be completed by the team. The host will record every important factor. Generally, it can be "we need ......" Or "we must
Must ......". The table of important success factors has four requirements: (1) each item is approved by all team members; (2) each item is indeed necessary to complete the work group's tasks; (3) all factors are concentrated, enough
(4) Each factor in the table is independent-not expressed by "and.

6. Determine the business activity process for each important success factor. For each important success factor, list the total number of business activities required to implement the factors. Step 3: use the following criteria to evaluate the implementation of each business activity process of the enterprise at the current stage: A = Excellent; B = good; C = General; D = poor; E = not executed.

7. Fill in the priority work diagram. First, sort the business activities by importance and then by their current implementation in the enterprise. Take the execution status (quality) as the horizontal axis and give priority to each business activity
The number of major success factors is the standard, and the more involved, the higher the priority) is the vertical axis, and the business activities are marked on the priority work diagram. The first, second, and third priority areas are marked in the figure. Determined by the Working Group
Where is the primary region, but in general, the primary work area is a region that affects many important success factors and is currently poorly executed. However, if the first priority area is too large
With too many business activities, it is impossible to quickly solve any process.

8. Follow-up work. The Working Group meeting formulated the business process and listed the work to be prioritized. The team leader should do the follow-up work well and check whether the team member has improved the Business Process assigned to him, check whether changes in the enterprise or its work environment require a process quality management meeting to modify the content of the task, important success factors, or business activity process table.

IBM process quality management can be applied to many aspects of enterprise management, especially in recent years, process management has become an important reform measure for many outstanding enterprises to improve their performance and make continuous progress.
It is systematic and global. Under such an environment change trend, IBM's Process Quality Management indeed has important guiding significance and practical value for the modern management of Chinese enterprises.