Install Kaspersky fashion to half an inaccessible solution appears

Failure phenomenon:

When you install Kaspersky, the installation of the Windows installer service is not available, and setup fails.

Solution:

1. Check the current user has no administrator rights, Kaspersky as an international well-known security software, the system control level requirements are high, low permissions users can not be installed software.

Computer knowledge

2. View the status of the Windows Installer service from the Control Panel-Administrative Tools-services or start-run-services.msc, if disabled, try to enable the service, and then reinstall Kaspersky Test after it is enabled;

3. If the discovery cannot be enabled, is sometimes disabled by the system, or when you see the prompt: "The specified service has been marked for deletion", download the latest Windows Installer (WindowsInstaller-KB893803-v2-x86.exe) on the Microsoft Official website. Install the program and try reinstalling the program. Before reloading, delete the Msi.dll,msiexec.exe,msihnd.dll three files under%windir%system32 and%windir%system32dllcache two folders respectively in Safe mode.

4. If the installation, again encountered the hint "specified service already exists", then restart the computer into Safe mode, and then click "Start-run" input cmd, run from the Command line window Msiexec/unregister Stop this service, and then run Msiexec/regserver, This will appear in the list of services, double-click to adjust its status to Automatic or manual startup (the difference between the two, and the "automatic" does not need to restart).

5. Use the "ctrl+alt+delete" shortcut key or right-click the taskbar, open Task Manager, locate and end the Ikernel.exe process in the process, and see if you can successfully complete the installation and activation of Windows Installer.

6. If not, open My computer, locate and remove the Windows Installer system installation directory from the system disk, and then go to the registry to delete the relevant information.

7. Use Notepad to prepare Installer.reg documents as follows:

Windows Registry Editor Version 5.00

[Hkey_local_machinesystemcurrentcontrolsetservicesmsiserver]

"ImagePath" =-

"ImagePath" =hex (2): 25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,

74,00,25,00,5C,00,53,00,79,00,73,00,74,00,65,00,6D,00,33,00,32,00,5C,00,6D,

00,73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,

56,00,00,00

Then save the file as a ". Reg" format and double-click the file to import the contents of the file into the registry.

Step Two: Restart the computer into Safe mode (press F8 key when starting), then click "Start--> Run", enter "cmd" command, in the pop-up "cmd command Prompt" window, enter "Msiexec/regserver", finally reboot the system.

8. Download and install Windows Installer CleanUp Utility 1.0, which is provided by Microsoft, and its main function is to clear the Windows Installer configuration information of the program. After starting the tool, select Kaspersky, then click the "Remove" button.

9. Allow the system to repair itself, using the Sfc/scannow command from Windows.

Ultimate solution, Recovery system.