Introduction to o365 manager plus Help Desk appointment

Introduction to o365 manager plus Help Desk appointment

Although Office 365 allows you to work anywhere in the world, it provides very inadequate management capabilities. When an organization is distributed in multiple countries, it is difficult for an administrator to manage all users and mailboxes separately.

Several administrators in different regions can help you overcome the time zone issue, but it is easy to cause confusion when multiple people manage it together. To solve this problem, Office 365 introduces the delegation function, which allows you to assign administrator permissions to technicians without granting them full access to office 365.

Office 365 allows the Administrator to assign permissions, but there are some restrictions. For example, you can only assign default technician roles in Office 365, such as password administrator, exchange administrator, and Skype for business administrator. You cannot customize these roles as needed. O365 manager Plus is a solution that includes Office 365 report, management, audit, and alarm functions. It allows you to authorize the Help Desk based on the Organization's management methods.

Highlights of the o365 manager plus help station assignment function:

Cross-tenant delegation: You can configure multiple Office 365 tenants in o365 manager plus, or assign permissions of one tenant to another to ensure that key tasks are always focused. For example, if a tenant is unavailable and cannot complete its license management tasks, it can assign its permissions to another tenant to ensure that the business is not affected.

Domain-based delegation: if an organization has multiple domains, you can create roles based on the domains. Domain-based administrators can help you focus on the domains you are interested in.

Attribute-level delegation: Attribute-level delegation allows you to delegate tasks to users without losing control of Office 365. Administrators are often skeptical about assigning administrator permissions to users, because if they are not properly monitored, they will be out of control. To alleviate these concerns, o365 manager plus allows you to assign only specific tasks, rather than granting full administrative permissions to others.

Security delegation: assigns security-related tasks such as password resetting, account unlocking, and user blocking to a user so that they can help you manage Office 365. After creating a role for all security-related tasks, assign this role to a trusted technician to ensure your business runs smoothly.

Non-Administrator assignment: Create and assign roles to non-administrator users. You can assign other tasks (such as resetting passwords and changing contact information) to trusted users to reduce the burden on the Help Desk. For example, you can assign the permission to update employee information to the company's HR manager.

Custom roles: In o365 manager plus, you do not have to restrict yourself to default roles. You can create custom roles as needed. Select any combination of management, report, review, and alarm tasks to create roles. There is no limit on the number of roles you can assign to a technician, so that you can assign administrator permissions to users flexibly.

Review logs by technicians: track technicians and Their granted permissions. For example, find the Active Directory objects they have created, modified, and deleted, and generate reports and alarms. View the time and status of each operation completed by a technician.

Introduction to o365 manager plus Help Desk appointment