Is SaaS data security a problem?

Recently, we have received a lot of questions from users and found that most people still do not know much about SaaS (software as a service), and there are still many concerns about data security.
In fact, email is the best example of SAAS. Enterprises are using it and will also send some confidential documents such as quotations and bidding via mail, however, no email service provider has disclosed user data. We believe that credit is not what it means, but what it means. A company that hopes to develop in the long run cherishes its credit. Especially for companies that provide cloud computing, if credit is questioned, the foundation for survival will be lost.

Let's take a look at the questions raised by users and workxp's answers to see if everyone can recognize SaaS data security? I hope this will help you understand SaaS data security ~

Q: for SaaS CRM systems, data security and backup are one of the top concerns of customers. workxp does not seem to provide satisfactory solutions or support.
A: We guarantee user data security in terms of transmission and storage. During data transmission, all access requests start from registration or logon and are encrypted using SSL. In terms of data storage, our servers are placed in the best IDC room (our investors provide basic cloud computing services). Data is regularly backed up, and users can also export data for backup.

Question 1: customer data security is not just a technical guarantee. How can customers trust that your individual employees (or even the company) will not snoop, leak, or improperly use customer data?
Question 2: I think this product is quite good, but the key is that the customer information is almost the foundation for our survival. It is a problem of the company's life. If you disclose the information or accidentally disclose it, this is a disaster tolerance for us.
A: credit is also one of the concerns of many customers. We believe that credit is not what it means, but what it means. A company that hopes to develop in the long run cherishes its credit. Especially for companies that provide cloud computing, if credit is questioned, the foundation for survival will be lost. Customer Information is the foundation for your enterprise's survival, and you as our customers are also the foundation for our survival. Therefore, we will always put the customer's data security in the most important position.

Q: How can we believe that your company will continue to flourish? The concern is that if you suddenly encounter any problems and cannot provide services, isn't our materials completely insecure ?! (Please don't mind our concerns, because in fact no company will always be evergreen, and our customer information is really important to us .)
A: We understand your concerns.
1. Data in workxp can be exported at any time and backed up by yourself.
2. There are already many paying customers in workxp. We are responsible for our customers and will not allow them to stop services.
Even if the worst case happens and the service cannot be provided due to force majeure, we will certainly handle the customer's data properly.

Q: If I only buy software, I don't need the online version. Is there any?
A: currently, workxp is constantly being upgraded and improved. Therefore, we have not yet considered providing the installation software.
Compared with purchasing services, purchasing software costs much higher, and maintenance and upgrades are troublesome, data security also exists.
This is not what we do now. We used to do software for companies. We have encountered too many problems and both our customers are in trouble. Therefore, we believe that cloud computing services are the most suitable method for small and medium-sized enterprises.