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Key performance indicators and key success factors of the Configuration Management Process

Source: Internet
Author: User
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Key Performance Indicators (KPIs ):
1. Percentage of Ci attribute errors in CMDB
2. The proportion of the Ci verified by the configuration is successful.
3. Number of unauthorized configurations
4. Number of accidents and problems caused by improper changes
5. Time required for approval and implementation of a change
6. Number of service failures caused by inaccurate CI information

Key success factors:
1. Keep CMDB updated in a timely manner
2. Maintain close contact between configuration management, change management, and release management.
3. Regular configuration Verification

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