Leaders are leaders

Recently, the system was quite unsecure and experienced frequent faults. At on April 9, December 30, all the system tickets could not be activated in the network element, and users could not start the system after paying the fee, so they had to manually execute them. On July 6, January 1, the execution of tickets on a business platform was exceptionally slow, resulting in the failure to execute more than 10 thousand tickets on time. At the same time, many users complained that the call could not be normal.

Network problems are common for abnormal calls. However, the network maintenance department threw out a report on April 9, January 2, which was caused by a ticket executed by the IT system and copied from the top to bottom. Let's jump.

As a fault handling team, we had to conduct in-depth analysis and analyze all complaints one by one. We found that we deleted the data in the network element through the IT system, however, only 23 complaints were reported after analysis. Other complaints have indirect reasons for IT systems, but two of the three numbers mentioned in the Report reported by the Network Operations Department are due to the execution of tickets for IT systems. Our initial response is to reply to this report and analyze and reply to all complaints. This reply was rejected and rewritten by the lead. According to the lead, the core content of the entire reply was to acknowledge that we cleared the data for the error, but stressed that this operation only resulted in 23 complaints, all other complaints will be rejected. It also indicates that the intention of clearing data is to repair the fault, but due to negligence in deleting part of the data, it will be restored immediately afterwards.

I am deeply touched by the handling of this problem. The reason why leaders are leaders is that they are not the first generation of us to be able to make great achievements. If we deal with this problem in the initial way, we will fall into endless debates. The passive situation will become increasingly difficult. However, following the ideas of the leaders, we avoided the criticism from the Network Operations Department. At first, we admitted that we were wrong, but indicated that the error only resulted in 23 complaints. Needless to say, however, it indicates that "all other complaints are irrelevant to us. At the same time, the reason why we delete data is that we actively maintain data consistency across platforms and systems without relevant procedures and systems, and ensure that new tickets can be executed smoothly, the mistake is "how much is done wrong". In this case, how can the leaders criticize it?

This case shows the ability of leaders to handle crisis. The solution is classic and I have to admire it. There are still many things to learn later. The Report Materials Modified by the leaders are even more classic and comprehensive and worth collecting.