Managing the Technical Team for Coffee buying at Starbucks

I like to buy coffee at Starbucks, not because Starbucks coffee is very delicious, but because Starbucks coffee is stable in quality and can order a latte at any Starbucks, even when the coffee gets its hand, the temperature will not be much worse.

There is a Starbucks on the opposite side of the company. Due to the distance, this is also the most visited Starbucks. The store is located in the downtown area where office buildings are lined up. At noon every day, many customers are waiting for coffee. Don't worry that the queue is long. In fact, the queue is not long, their shop assistant is very fast and it will take a long time to get your coffee. I gradually became familiar with the faces of the waiters in the store, and sometimes I could not help but lament the tacit understanding between them. This is really a good team work!

1. Is the division of professional work really necessary? It is best to leave the comfort zone and let everyone work.

Sometimes I ask myself, "How many people do I need to hire if I want to open a cafe like this ?"
"Well, you may need the cashier, the receptionist at the service desk, the coffee maker, and the cleaner who cleans the table and chair on the ground ..."
In fact, there is only one kind of person in a Starbucks store. Everyone will take turns to be a cleaning clerk, cashier, barista, and the waiter who receives the raw materials and delivers the coffee to you with a smile.
Fair, isn't it?
Although there may be differences in these types of work, some people may feel a little embarrassed when it is their turn to be a cleaning worker, but as a team, this system ensures fairness. Therefore, the first thought is:Leave the comfort zone and everyone needs to work.
Think about my own team. A project includes a project manager, a background development engineer, a front-end development engineer, a test engineer, and many other roles to help ensure project implementation. There is indeed a division of professional work, but is there a need for such a division of work in a technical team for professional reasons?
In fact, in a technical team, such a clear division of labor is often not closely related to the degree of professionalism, often due to the inertia of people, everyone wants to stay in their own comfort zone and do not want to work as a cleaners. The result is to recruit a full-time cleaners. The result is that efficiency is always stuck in a bottleneck and cannot be raised, this is because when cleaning, everyone is drinking coffee.

Thinking 2. Maintaining the best attitude of the team is dedicated to professional and case-based.

This Starbucks store has a very tall yellow-haired guy who obviously has a higher speed, efficiency, and quality than others. He often sees that he is finishing his work in the process, when waiting, the system will remind or help others in the same process.
At noon one day, I went to buy coffee. There were not many people in the queue, but it was a little different. This guy was not standing in the work zone, but around the service desk. He looked at the operations of his colleagues in the service desk very intently, when he finds the problem, he will yell at his colleagues who do not have a standard service.
Think about it. A colleague who works with you at ordinary times is standing on your side and looking for your work at this time, in front of other colleagues and even customers, I will not show you your problems with mercy. The atmosphere is more or less embarrassing, but it can be seen that the employees in the service desk are still focused on their own lives, and those named will still treat customers with a smile.
Think about the number of peer reviews in our project development process that cannot be found? Requirement Review, code review, test case review, acceptance delivery review, and project summary... Maybe this is really an attitude issue.
Is aboutIn case of problems, you can pull your face down and point out to colleagues or even superiors who are close to you. It will not close one eye because of the relationship between superiors and subordinates.
A good organization needs to be dedicated to professionals. Employees who focus on problems also need to cultivate and protect such a cultural atmosphere.

Think 3. Treat new people

I believe that new people in Starbucks must have received training before they got started. However, no matter whether you have a complete offline exercise, you can't feel it when you are really looking at your customers. New people will be nervous at the beginning of production. I have observed how Starbucks trains new people.

• New people are incorporated into a relatively fixed team. Every time a new employee takes up his post, he is surrounded by familiar people.
• As long as it is not very busy, new people will have a veteran guide on the side of important positions (such as cashier and recording orders.
• Allow new users to make mistakes and allow new users to make mistakes at a slower speed than others. Generally, Starbucks has two cash registers. When it finds that the speed cannot keep up, it will open another cash register channel. Don't forget to mention that everyone in the Starbucks team can be a cashier.

From: http://www.cnblogs.com/leonzhang/p/4012321.html

 

Managing the Technical Team for Coffee buying at Starbucks