March 26 Jobs

.year March 26Homework
first, quality management
1, Quality management principles?
A: 1, to practical as the core of the multi-requirements. 2, Systems Engineering. 3, employee participation in management. 4, management and first attention. 5. Protect the rights and interests of consumers. 6, facing the international market.
2, the goal of quality management?
Answer: 1, customer satisfaction. 2, prevention is better than checking. 3, the process in each stage.
3, * What are the main activities of quality management? Remember
A: The quality management of the project can be decomposed into three processes: quality planning, quality assurance and quality control. Quality planning is the determination of the quality standards associated with the project and the determination of how to meet these quality standards. Quality assurance is one of the activities that regularly assesses overall project performance to establish the confidence that the project will meet the relevant quality standards. Quality control refers to the monitoring of specific project results to determine whether they meet the relevant quality standards and to identify ways to eliminate the causes of poor performance.
4, * What are the four steps of the quality management process? (remember) (press P ' DCA to understand memory)
A: 1, the establishment of quality standards system. 2, the implementation of the project quality control. 3, the actual and the standard control. 4, correcting the error correction.
5, what are the 8 principles of ISO9000 Quality management?
Answer: 1, customer-centric. 2, Leading role. 3, Full participation. 4, Process methods. 5, the management of the system method. 6, continuous improvement. 7, the decision-making method based on facts. 8. Mutually beneficial relationship with the supplier.
6, Total Quality management is a kind of full? All? All? Quality Management? It consists of 4 elements: structure, technology, personnel, and change-driven people.
A: Total Quality management is a total, the whole process, the whole enterprise quality control. It consists of 4 elements: structure, technology, personnel, and transformation drivers.
7, Total Quality Management What are the 4 core characteristics?
A: Full participation in quality management, the whole process of quality management, a comprehensive approach to quality management and comprehensive results of quality management.
8, Six Sigma means six times times the standard deviation, in the quality of each million bad product rate is less than how much?
A: Six Sigma means "six times times the standard deviation", in the quality of each million bad product rate of less than 3.4.
9, what is the core of the Six Sigma management law? And what does DMAIC mean? What are the four elements?
A: The core of the Six Sigma approach is to use all the work as a process, using a quantitative approach to analyze the factors affecting quality in the process, and identify the most critical factors to improve to achieve higher customer satisfaction.
Ten, what is the advantage of Six Sigma?
A: The advantage of Six Sigma is to improve and ensure quality from the implementation of the project, not to test the quality of the control from the results.
One, the CMM includes which five levels, please write from low to high.
Answer: The first level is the initial level. The second level is a repeatable level. The third level is a defined level. The fourth level is the managed level. The fifth level is the optimization level.
A, CMMI includes which five levels, please write from low to high.
A: The first level is the completion level. The second level is management level. The third level is the definition level. The fourth level is the quantitative management level. The fifth level is the optimization level.
-What's the whole name of SPCA? What criteria is it based on? Which of the 2 models should be internal? What is the need for a second-party or third-party assessment?
A: Software process and Capability maturity assessment. It is based on the evaluation criteria of the Ministry of Information industry, "sj/t 11234-2001 software Process capability Evaluation model" and "sj/t11235-2001 software Capability Maturity Model" two standards. The sj/t 11234-2001 software process capability Evaluation model is aimed at the needs of software enterprises for internal improvement of their software process capability, while the sj/t 11235-2001 software Competency Maturity Model is aimed at the needs of second-party or third-party evaluation of the integrated capabilities of software enterprises.
-, what are the main activities for developing the project quality plan?
A: 1, collect information. 2, the preparation of project quality plan. 3, learn to use tools and techniques. 4, form the project quality plan.
the, * The main methods, techniques and tools used to develop the project quality plan? (kee) (7)
Answer: 1, Benefit/cost analysis. 2, benchmark comparison. 3, flowchart. 4, experimental design. 5, quality cost analysis. 6, the quality function unfolds. 7, process decision-making procedure diagram method.
-, the definition of experimental design? 2 examples are presented.
A: Experimental design is a method that helps determine the factors that affect a particular variable. Computer chip designers, for example, may want to determine how materials and equipment can be combined to produce the most reliable chips at a reasonable cost. Higher-level programmers, for example, are much more expensive than junior programmers, but can expect them to do their assigned work in a relatively short time, and the right design can often determine the optimal solution from a limited number of scenarios.
-, which three are the cost of quality? What are their definitions, respectively? and give examples to illustrate.
A: The quality cost is divided into prevention cost, evaluation cost and defect cost.
Prevention costs are those that are paid to ensure that the product meets the requirements and that there is no product defect. For example, project quality planning, quality planning, quality control plan, quality audit, design audit, Process Control engineering, quality measurement, test system establishment, quality training, supplier evaluation are all preventive costs.
The cost of assessment is the cost of checking and testing for the purpose of making the work meet the requirements. For example, design evaluation, receiving inspection, procurement inspection, testing, analysis and reporting of test results are the cost of assessment.
The defect cost is further divided into internal and external defect costs. The cost of internal defects refers to the cost of making up the product failure and failure before delivery and taking place within the company. For example, product replacement, rework or repair, scrap and scrap, re-testing, defect diagnosis, internal fault correction, etc. are the internal defect costs. The cost of external defects refers to the costs incurred outside the company, usually by the customer's request. For example, product complaint assessment, product warranty complaints, returns, increase marketing costs to compensate for lost customers, scrap recalls, product liability, customer return to solve problems, such as the cost of external defects.
-, the definition of quality function expansion? Why does it also call quality house?
A: Quality function development is the project quality requirements, customer feedback into the project technical requirements of the Professional method. QFD matrix is mainly used to determine the quality requirements of the project, the beginning looks like a house, and then called the quality of the house.
+, what are the six elements of the quality house? What are their definitions, respectively?
A: 1, "Customer Requirements" is the customer's opinion or customer's needs and expectations. 2, "Priority" is the customer's attention to a number of requirements are assigned to the degree of attention. 3, "Product or service characteristics" refers to to meet customer requirements, in product design, manufacturing or service delivery must have what kind of characteristics. 4, "Related relationship matrix" refers to the relationship between the many characteristics of a product or service. 5, "Association relation Matrix" refers to the relationship between customer requirements and product or service characteristics. 6, "Product or service technical parameters" refers to the product or service quality performance parameters.
-What is the main idea of PDPC?
A: The main idea of the process decision-making process is to make a comprehensive analysis of the processes for achieving the stated objectives, to estimate the possible obstacles and outcomes, to envisage and develop corresponding contingency measures and contingency plans, to maintain the flexibility of the plan, and, in the course of the implementation of the plan, when there are adverse circumstances, Immediately adopt the original design measures and revise the programme at any time, so that the plan can be carried out in a methodical manner to achieve the intended objectives;
+, what is included in the process improvement plan?
A: Process Improvement plan includes: Process boundary, process configuration, Process measurement index, performance improvement.
A, what is included in the project quality assurance activities?
A: 1, product quality assurance. 2, the system of quality assurance. 3, the quality assurance of service. 4, the management process of quality assurance.
at, * What are the four basic contents of the quality assurance activities of the project management? Remember
A: 1, the development of quality standards. 2, the development of quality control process. 3, the use of quality assurance methods and technology. 4, the establishment of quality assurance system.
-, * What are the techniques and methods of project quality assurance? (note) (7+2 article)
Answer: 1, Benefit/cost analysis. 2, benchmark comparison. 3, flowchart. 4, experimental design. 5, quality cost analysis. 6, the quality function unfolds. 7, process decision-making procedure diagram method. 8, process analysis. 9, Project Quality audit.
-, * What is the content of the quality audit? (Whole paragraph comprehension and as an answer)
A: Quality audits are structured and independent methods of assessment of other quality management activities to determine whether the implementation of the project activity complies with the principles, processes and procedures defined in the organization and the project. The goal of quality audits is to identify inefficient and ineffective policies, processes, and procedures used in the project. Subsequent efforts to take corrective action on the results of quality audits will result in reduced quality costs and increased customer or (in-organization) satisfaction with the products and services of the Promoter. Quality audits can be pre-planned or random, either within an organization or by delegating third-party (external) organizations to do so. The quality audits also confirm approved change requests, corrective actions, defect revisions, and the implementation of the preventive measures.
-, what are the basic steps of the project quality control process? (7, understood in PDCA way)
Answer: 1, select the control object. 2. Determine the criteria or objectives for the control object. 3, make the implementation plan, determine the guarantee measures. 4, according to the plan to carry out. 5, the implementation of the Project tracking monitoring, inspection, and the results of monitoring compared with the plan or standard. 6, the detection and analysis of deviations. 7, according to the deviation to take the corresponding countermeasures: if the actual situation of the monitoring compared with the standard or plan, the corresponding countermeasures should be taken.
-, * What are the 4 traditional methods of quality control? What are the 7 old seven tools? Which 7 of the new seven tools? Remember
A: The traditional methods of quality control are: testing, inspection, statistical sampling, 6 delta.
Old seven kinds of tools: Causality diagram, flowchart, histogram, checklist, scatter chart, arrangement chart, control chart.
New Seven tools: Mutual relation diagram, affinity graph, tree chart, matrix diagram, priority matrix diagram, process decision method diagram, activity Network Diagram.
-, * Old seven tools are for the process, the new seven tools are for the PDCA p stage, sorting problems, can be used? And? , the policy objective can be expanded. 、？ And? Schedule time, can be used? And?. Remember
A: The collation of the problem, you can use a mutual relationship diagram and affinity map. To expand the policy objective, you can use the tree chart, matrix chart and precedence matrix, and arrange the time progress, you can use the process decision method diagram and the Activity Network Diagram.

II. Human resources management of the project
1. * What are the processes of human resource management? Remember
A: 1, the project human resources planning. 2, the project team formed. 3, project team building. 4, project team management.
2 , which 3 kinds of organization chart are most commonly used?
A: Hierarchy chart, responsibility allocation matrix, and text format.
3 , the definition of RAM?
A: RAM is the most intuitive way to reflect the link between a team member's individual and the work it undertakes-the responsibility distribution matrix.
4 , WBS, OBS, RBS definition?
A: WBS: work breakdown structure. The WBS of the project can be obtained by decomposing the project deliverables into a work package.

OBS: Organizational breakdown structure. According to the organization's existing departments, units or teams to decompose, the project activities and work packages are listed under the responsible department.
RBS: Resource Breakdown structure. Decompose the various types of resources in a project into work packages.
5, what are the human resources management plans? (Total 3 Records)
Answer: 1, Organization chart and job description. 2, Human resources template. 3. Informal networking.
6, * What basic content should be included in the staffing management plan? (Remember, a total of 7 records)
A: 1, determine when, how to recruit the human resources required for the project. 2, when the release of human resources. 3. Determine the training required by the project members. 4. Reward plan. 5, whether certain conventions must be followed. 6, security issues. 7, staffing management plan on the impact of the organization.
7, what are the tools and technologies that the team builds?
A: 1, advance allocation. 2, negotiations. 3, procurement. 4, virtual team.
8, * What are the 3 typical motivation theories? Remember
A: 1, Maslow needs hierarchy theory. 2. Two-factor theory of Hertzberg. 3, the expectation theory.
9, Maslow's hierarchy of needs theory, from low to high what is the difference?
Answer: 1, physiological needs. 2, security needs. 3, the need of social communication. 4, the need for self-esteem. 5, the need for self-realization.
TenWhat kinds of factors are there in two-factor theory?
A: health factors and motivating factors.
One, the expectation theory thinks, what 2 factors influence the motivation factor of a goal to person?
A: Target valence and expected value.
A, the hypothesis of x theory? What are the viewpoints of y theory?
A: The hypothesis of x theory is that: 1, the general human nature indolent, as long as there is possible to cope with escape work. 2, life to self-centered, disregard the requirements of the Organization. 3, lack of initiative, evade responsibility, willing to audience command, the status quo, no creativity. 4, people are usually easy to be deceived, easy to be incited. 5, people are naturally opposed to reform.
Y theory: 1, the General people are not born indolent, they love the work, from the job to get satisfaction and sense of accomplishment. 2. Foreign control and punishment is not an effective way for people to achieve the goal of organization, and subordinates can self-define goals, self-command and self-control. 3, under the appropriate conditions, people are willing to take the initiative to assume responsibility. 4, most people have a certain imagination and creativity. 5, in the modern society, people's wisdom and potential is only partially to be played.
-, the most basic of the five kinds of power including which five, and briefly explain it.
A: 1, legal power. is the authority of the project manager to allow the employee to work on the basis of a formal authorization from the senior management to the project manager. 2, Force. It means forcing employees to do things they don't want to do with punishment, threats, or other negative means. 3, expert power. is to use personal knowledge and skills to make employees change their behavior. 4, reward power. is to use some incentive measures to guide employees to work. 5. The power of inspiration. Power is built on the basis of the personal charisma power. People are very respectful of those who have the power to call, and they will do as they say.
-, * What are the characteristics of a successful team? Remember
A: 1, the team's goal is clear, the member knows their work to the goal contribution. 2, the team's organizational structure is clear, the position is clear. 3. There are written or customary work processes and methods, and the process is concise and effective. 4, the project manager has the clear appraisal and the appraisal standard to the team member, the work result is fair public, reward. 5, jointly formulated and abide by the discipline. 6, work together, that is, a member of the work needs to rely on the results of another member, good at summing up and learning.
the, the name of the five stages of team building, and a brief explanation.
A: 1, the formation stage: individual member of the transition to team members, began to form a common goal, the future team often have a good look forward to. 2, the concussion stage: the team members begin to carry out the assigned tasks, generally will encounter more than expected difficulties, hope to be broken by reality. Individuals begin to quarrel, accuse each other, and begin to doubt the ability of the project manager. 3, the specification stage: After a certain period of running-in, the team members familiar with each other, the basic solution of contradictions, the project manager can be recognized by the team. 4, play the stage: with mutual tacit understanding and trust of the project manager, the members actively work hard to achieve the goal. 5, End stage: With the end of the project, the team was also dismissed.
-, team building tools and technologies include: general management skills, training, and what else is included?
A: Team building tools and technologies include: 1, general management skills. 2, training. 3, team building activities. 4, the basic rules. 5, centralized office. 6, reward and recognition.
-, team management methods include: Observation and conversation, project performance evaluation, and what?
A: Team management methods include: Observation and conversation, Project purity assessment, problem list.
-, in the management process, the main seven kinds of conflict is which 7 kinds?
A: In the management of the project process, the most important conflicts are progress, project priority, resources, technology, management process, cost and personal conflict 7 kinds.
+, What is the order of the conflict in the conceptual phase, the planning phase, the implementation phase and the closing stage?
A: 1, Concept stage: Project priority conflict, management process conflict, progress conflict.
2. Planning stage: Project priority conflict, schedule conflict, management process conflict.
3. Implementation phase: Schedule conflict, technical conflict, resource conflict.
4. Closing stage: Progress conflict, resource conflict, personal conflict.
-, when dealing with conflicts in a team environment, should the project manager recognize the characteristics of the conflict?
A: 1, the conflict is natural, and to find a solution. 2. Conflict is a team problem, not someone's personal problem. 3, the conflict should be dealt with openly. 4. Conflict resolution should focus on issues, not personal attacks. 5. Conflict resolution should focus on the present, not the past.
+, what are the root causes of conflict? (at least seven)
Answer: 1, the scramble for scarce resources. 2, the progress of the different priority. 3. Different ways and styles of work for each person. 4, the high-pressure environment of the project. 5, the responsibility is vague. 6, there are multiple superiors. 7, the application of new technology.
A, * What are the 6 kinds of 6 methods of conflict management? and explain it briefly. Remember
Answer: 1, solve the problem. Problem solving is that the parties to the conflict have been actively defining the problem, collecting information about the problem, formulating solutions, and finally choosing the most appropriate solution to resolve the conflict, at which point it is a win or win.
2, cooperation. Gather the views and opinions of many parties and draw a solution of conflict that most people accept and promise.
3, mandatory. Coercion is the imposition of a party's view at the expense of the views of other parties.
4, compromise. Compromise is the negotiation of the parties to the conflict and the search for a conflict resolution that allows a certain degree of satisfaction to all parties to the conflict, but none of the parties to the conflict is fully satisfied and is a compromise.
5. Differences of ground. The way to disagree is to focus on the same side of the conflict and to downplay the inconsistencies.
6, retreat. Retreat is to set aside the immediate or potential conflict and retreat from the conflict.

March 26 Jobs