March 26 Jobs

First, quality management
1, Quality management principles?
1. Multi-functional Requirements 2. Systems Engineering 3. Staff participation Management 4. Management and first 5. Protection of consumer rights 6. For international markets

2, the goal of quality management?
1. Customer Satisfaction 2. Prevention is better than inspection 3. Processes in each phase
C
3. What are the main activities of quality management? Remember
Three processes of quality planning, quality assurance and quality control

4. What are the four links in the quality management process? (remember) (press P ' DCA to understand memory)
1. Establish the quality standard System 2. Quality control of project implementation 3. Actual vs. standard 4. Corrective Error Correction

5. What are the 8 principles of ISO9000 Quality management?
1. Take the customer as the Center 2. Leadership role 3. Total participation 4. Process Method 5. System method of Management 6. Continuous Improvement 7. Fact-based decision-making method 8. Relationship with the supplier's mutual benefit

6, Total Quality management is a kind of full? All? All? Quality Management? It consists of 4 elements: structure, technology, personnel, and change-driven people.
Total, whole process, the whole enterprise quality management,

7. What are the 4 core characteristics of total quality management?
Full participation in quality management, the whole process of quality management, comprehensive methods of quality management, comprehensive results of quality management

8, Six Sigma means six times times the standard deviation, in the quality of each million bad product rate is less than how much?
Million-percent 3.4

9. What is the core of the Six Sigma management law? And what does DMAIC mean? What are the four elements?
The core is to make all the work as a process dmaic is determination, measurement, analysis, improvement, control, four elements are, the highest management commitment, the parties involved, training programmes and measurement systems

What is the advantage of 10 and Six Sigma?
The advantage is to improve and ensure quality from the implementation of the project, not to test the quality of control from the results.

11, the CMM includes which five grades, please write from low to high.
First level is the initial level, level two is repeatable, level three is defined, level four is managed, level five is optimized

12, the CMMI includes which five levels, please write from low to high.
Initial level, repeatable level, defined level, quantitative management level, optimized management level

13. What is the name of SPCA? What criteria is it based on? Which of the 2 models should be internal? What is the need for a second-party or third-party assessment?
Software process and Capability maturity assessment, evaluation criteria is the Ministry of Information Industry (sj/t 11234--2001 Software Process capability Evaluation model) and (sj/t 11235--2001 software Capability Maturity Model), the software Process capability evaluation model corresponding to the internal, software capability Maturity Model corresponding to the external

14. What are the main activities for developing the project quality plan?
1. Collection of information 2. Preparation of project Quality Plan 3. Learn to use tools and techniques 4. Form Project Quality Plan

15. Develop the main methods, techniques and tools used in the project quality plan. (kee) (7)
1. Benefit/Cost Analysis 2. Benchmark comparison 3. Flowchart 4. Experiment Design 5. Quality Cost Analysis 6. Quality Function Expansion 7. Process decision procedure Diagram method

16, the definition of experimental design? 2 examples are presented.
Experimental design is a method that helps determine the factors that affect a particular variable. This technology is most commonly used in the analysis of project products, such as, computer chip designers may want to determine how materials and equipment combinations, can be reasonable cost to produce the most reliable chip.
High-level programmers cost more than junior programmers, but they can be overdue for a shorter period of time to complete their assigned work.

17. What are the three costs of quality? What are their definitions, respectively? and give examples to illustrate.
Prevention costs, assessment costs, defect costs, prevention costs are to ensure that products meet demand conditions, such as project Quality Plan, quality planning, quality control plan, quality audit, design audit, Process Control engineering, quality measurement, test system establishment, quality training, supplier evaluation is the prevention costs.
The cost of assessment is the cost of checking and testing for the purpose of making the work meet the requirements. For example, the assessment, receipt inspection, procurement inspection, testing, test results of the analysis report is to assess the cost
Defect cost is also divided into external and internal defects costs. The cost of internal defects refers to the cost of making up the product failure and prescription before delivery and taking place within the company. such as product replacement, rework or repair, scrap and scrap, re-testing, defect disputes, internal fault correction, etc. are the internal defects cost

18, the definition of quality function expansion? Why does it also call quality house?
The quality function development is the specialized method which transforms the project quality requirement, the customer opinion into the project technical request. QFD matrix is mainly used to determine the quality requirements of the project, the shape looks like a house, so also called the quality of the house

19. What are the six elements of the quality house? What are their definitions, respectively?
1. Customer requirements, customer comments or customer needs and expectations, often related to the customer wants to get the product or service what is the problem

2. Priority is the level of attention that customers attach to a number of concerns, usually defined by the customer

3. Product or service characteristics, is to meet customer requirements, in product design, manufacturing or service delivery must have what kind of characteristics

4. Correlation matrix, refers to the product or service of the many characteristics of the interrelationship between them, according to their mutual influence, usually expressed in positive or negative phase

5. Relational matrix refers to the relationship between customer requirements and product or service characteristics, according to their degree of association, usually with strong, medium, weak three qualitative relationship to determine

6. Product or service technical parameters, is a product or service quality performance parameters, usually measured by the objective criteria can be measured

20. What is the main idea of PDPC?
The main idea is to make a comprehensive analysis of the process of achieving the stated objectives in the formulation of the plan, to estimate all possible obstacles and outcomes, to envisage and develop corresponding contingency measures and contingency plans, and to maintain the flexibility of the plan

21. What are the contents of the Process Improvement plan?
1. Process boundary 2. Process configuration 3. Process measurement Indicators 4. Performance improvement

22. What are the contents of the Project quality assurance activities?
How to establish quality standard, how to establish quality control process, how to evaluate the quality system

23. What are the basic contents of the quality assurance activities of the project management? Four Remember
1. Develop quality Standards 2. Develop quality control procedures 3. Methods and techniques for quality Assurance 4. Establishment of quality assurance system

24. What are the technology and methods of project quality assurance? (note) (7+2 article)
1. General method of Project Quality Management (benefit, cost analysis, benchmark comparison, flowchart, experiment design, quality cost analysis, quality function development, process decision-making procedure diagram method) 2. Process Analysis 3. Project Quality Audit

25. What is the content of quality audit? (Whole paragraph comprehension and as an answer)
Can be pre-planned or random, can be done within the organization or entrusted to a third party, quality audits also confirm approved change requests, corrective actions, bug fixes, and the implementation of preventive measures

26. What are the basic steps of the project quality control process? (7, understood in PDCA way)
1. Select the Control object 2. Determine criteria and objectives for the control object 3. Develop an implementation plan to determine the assurance measures 4. Execute as planned 5. Follow-up monitoring, inspection, and monitoring of the project implementation, compared to the plan or standard 6. Identify and analyze deviations. 7. According to the deviation of the relative strategy, if the actual situation of monitoring compared with the standard or plan, the corresponding countermeasures should be taken

27. What are the 4 traditional quality control methods? What are the 7 old seven tools? Which 7 of the new seven tools? Remember
Test, check, statistical sampling, and six Sigma old seven tools are: Causality diagram, flowchart, histogram, checklist, scatter chart, Pareto chart and control chart new seven tools for, mutual relation diagram, affinity graph, tree chart, matrix diagram, priority matrix, process decision method diagram and Activity Network Diagram.

28, the old seven tools are for the process, the new seven tools are for the PDCA p stage, sorting problems, can be used? And? , the policy objective can be expanded. 、？ And? Schedule time, can be used? And?. Remember
In general, the characteristics of the old seven tools are to emphasize the use of data to speak, pay attention to the quality control of the manufacturing process, while the new seven tools are basically collation, analysis of language and text data (non-data) method, focusing on the comprehensive quality Management in the PDCA cycle of the P planning phase of the relevant issues, The problem can be arranged by mutual relation diagram and affinity graph, using tree-like hair, matrix graph and finite matrix graph method. Schedule time, available PDPC method and Activity Network Diagram method

II. Human resources management of the project
1. What are the processes of human resources management? Remember
1. Project Human resources Planning 2. Project team formation 3. Project team Building 4. Project team Management

2. What are the 3 types of organization chart most commonly used?
Role descriptions for hierarchy, matrix, and text formats

3, the definition of RAM?
A task assignment matrix or a responsibility assignment matrix that represents a matrix that the team member is responsible for, or a matrix that needs to be done to work with that team member.

4. What is the definition of WBS, OBS, RBS?
WBS work breakdown structure is used to determine the scope of the project, the project deliverables can be broken down into a work package to get the project's WBS, you can also use WBS to describe different levels of responsibility

Obs Obs is similar to the work breakdown structure, but it is not decomposed according to the deliverables of the project, but is decomposed according to the organization's existing department, unit or team.

The RBS resource breakdown structure is another hierarchy diagram that is used to break down various types of resources in a project, such as a resource breakdown structure that reflects all welders and welding equipment used in different areas of a ship's construction project, even if these welders and welding equipment are cluttered in obs and WBS.

5. What are the human resources management plans? (Total 3 Records)
1. Assignment of roles and Responsibilities 2. Project Organization Chart 3. Staffing Management Plan

6. What basic content should be included in the staffing management plan? (Remember, a total of 7 records)
1. Build a project team 2. Timetable 3. Human resources Release Arrangements 4. Training Requirements 5. Recognition and awards 6. Compliance and Regulation 7. Security

7. What are the tools and technologies that the team builds?
1. Assignment in advance 2. Negotiation 3. Procurement 4. Virtual Team

8. What are the 3 typical motivation theories? Remember
1. Maslow's hierarchy of needs theory 2. Two-Factor theory of Hertzberg 3. Expectation theory

9, Maslow's need hierarchy theory, from low to high what is the difference?
1. Physiology 2. Security 3. Social interaction 4. Be respected 5. Self-Realization

10. What kinds of factors are there in two-factor theory?
The first health factor, these factors are related to the working environment or conditions, can place people to produce dissatisfaction of a kind of factors.
The second motivating factor is a high level of need, including achievement, recognition, responsibility for the job itself, and development opportunities

11, the expectations of the theory that the motivation of a goal to the human factor is affected by which 2 factors?
1. Target Potency 2. Expected value

12. Hypothesis of x theory? What are the viewpoints of y theory?
x hypothesis 1. A human nature indolent, as long as it is possible to avoid work
2. People are born to be self-centered, the requirements of the pattern organization
3. People lack of initiative, evade responsibility, willing to obey the command, the status quo, no creativity.
4. People are usually gullible and susceptible to incitement
5. People are inherently opposed to reform

Y:1. Ordinary people are not born indolent, they love work, get satisfaction and accomplishment from work
2. Outside control and punishment is not an effective way for people to achieve organizational goals, and subordinates can self-define goals, self-command and self-control
3. Under appropriate conditions, people are willing to take the initiative to assume responsibility
4. Most people have a certain amount of imagination and creativity
5. In modern society, People's command and potential knowledge has been partially played

13, the most basic five kinds of power including which five kinds, and briefly explain it.
1. Legal rights 2. Force 3. Expert Power 4 Incentive Rights 5. Right to appeal
1. The right to lead employees to work, force refers to the punishment, the experts are full of personal knowledge and skills to enable employees to change their behavior
4. Incentive rights are incentives 5. The right to appeal is that people are very respectful of certain people who have the right to appeal.

14. What are the characteristics of a successful team? Remember
1. The team's goal is clear and the members are aware of their work's contribution to the goal
2. The team has a clear organizational structure and a clear position.
3. There are documented or sequential workflow methods, and the process is concise and effective
4. The project manager has a clear assessment and evaluation criteria for the team members, the results of the work are fair and open, reward
5. Discipline jointly developed and adhered to
6. Collaborative work, that is, a member's work needs to rely on the results of another member, good at summing up and learning

15, the team construction of the five stages of the name, and a brief explanation.
Formation stage-individual members are transformed into team members and expect future
Oscillation phase--team members begin to perform assigned tasks and blame each other
Standard phase-----------
Play the Stage – Trust the project manager to achieve the goal
End stage-As the project ends, the team dismisses

16. Team-building tools and technologies include: general management skills, training, and what is included?
Including team building activities, basic rules, centralized office, rewards and recognition

17, team management methods include: Observation and talk, project performance evaluation, but also what?
Also includes a list of issues

18, in the management process, the most important seven kinds of conflict is which 7 kinds?
Progress, project priorities, resources, technology, management processes, costs, and personal conflicts

19. What are the sequence of conflicts in the conceptual, planning, implementation, and closing stages?
Concept phase: Project priority conflict, management process conflict, schedule conflict
Planning Phase: Project priority conflict, schedule conflict, management process conflict
Execution phase: Schedule conflict, technical conflict, resource conflict
Closing stage: Schedule conflict, resource conflict, personal conflict

20. When dealing with conflicts in a team environment, should the project manager recognize the characteristics of the conflict?
1. The conflict is natural and a solution is to be found
2. Conflict when a team problem, not someone's personal problem
3. Conflicts should be dealt with in a public manner
4. Conflict resolution should focus on issues, not life attacks
5. Conflict resolution should focus on the present, not the past

21. What are the root causes of conflict? (at least seven)
1. The earning of scarce resources, 2. The difference in the priority of the schedule 3. Different ways of working and style of the individual 4. High pressure environment of the project
5. Fuzzy liability 6. There are multiple superiors 7. Use of new technology

22. What are the 6 kinds of 6 methods of conflict management? and explain it briefly. Remember
1. Problem solving, open negotiation Choose the most appropriate solution to solve
2. Work together, gather multiple opinions, and draw a plan that most people accept and promise.
3. Forcing the adoption of a party at the expense of the views of other parties
4. Compromise to find a way of satisfying, but not completely satisfying, all parties to a conflict
5. Common ground to focus on the same side, to dilute the inconsistent side, to maintain a friendly atmosphere, first calm down first. Work done
6. Retreat is to set aside the conflict and retreat from the conflict

March 26 Jobs