Maximize the functions of Unified Communication

Maximize the functions of Unified Communication

The Unified Communication solution involves a variety of technologies, including telecommunications technology, desktop customers, video conferencing, instant messaging, and mobile applications.

If the enterprise can correctly implement unified communication, it will greatly improve the efficiency and collaboration within the enterprise. However, if the implementation is ineffective, it will affect the adoption of employees and waste of investment. Before enterprises consider whether employees actually use a Unified Communication solution, they must ensure that the IT department can deploy and support this solution.

Encourage IT teams

Unified Communication spans several different disciplines and technologies in IT. Before an enterprise pays attention to other internal departments, it should ensure that the telecommunications departments, network teams, desktop teams and other teams (these departments and teams have different ideas and they are thinking about problems, the focus is different.) You can unify your opinions on a set of products, or agree to adopt several different products that can be well integrated.

Some people refer to this phenomenon as the "Civil War" of unified communication. This is due to some real successes in different branches or aspects of Unified Communication for a period of time. Today, every vendor has a more complete suite, which will overlap the company's unified communication methods.

The key is to select an appropriate solution based on the use case, rather than rejecting other products only for a certain brand. Enterprises should also understand that even if a company has a place in a communication market, it does not mean that other companies, such as instant messaging companies, cannot provide a reliable Web conferencing experience.

To help provide the most feasible Unified Communication experience, IT teams need to understand their professional technical skills and focus. For example, some people may be familiar with Web conferences, but do not know much about telephone technology. Or someone with profound insights on telephone technology may be unfamiliar with the necessary desktop and laptop integration technologies.

Promote employee adoption

After eliminating internal differences, the IT department can begin to solve how to ensure that users can truly benefit from the implementation of unified communication and provide a reliable user experience.

IT is not easy to promote the adoption of unified communication because many IT systems do not really track and train users. In fact, a major problem is that many users are not systematically aware of the existence of the system (or to some extent ). In this case, if enterprises build a Unified Communication System, will users use it? Of course not, so enterprises must require it.

One of the methods used to promote unified communication is to use advocates in the enterprise to explain to employees how unified communication can be used to improve efficiency between different departments. Although one of the best ways for employees to understand and truly use unified communication may be to adjust the scheme as needed, making them reluctant to refuse. This requires managers to understand internal employees and their roles.

In an enterprise, many people are using mobile devices and many others are using desktop systems in the office. For Unified Communication, the server load for desktop users is different from that for mobile users.

Meeting technical and organizational challenges

When it comes to technical issues related to Unified Communication, enterprises need to identify possible difficulties. For example, Unified Communication may become a major burden on the network. Therefore, if an enterprise does not design a correct network in terms of service quality (QoS, users may think that the application is "not" at all ". In fact, enterprises only do not have enough Internet resources. To solve similar problems, I suggest enterprises seek help from service providers or vendors to ensure that they have the necessary conditions for running specific Unified Communication Solutions.

In addition to the need to focus on technical issues, there may be more difficult organizational difficulties. The implementation of unified communication is not only about how to promote its application in the enterprise, but also involves training employees to complete their work in new ways and adopting different forms of interaction.

The more seamless the implementation of unified communications, the more successful the promotion of staff support and adoption.

Suggestions

In terms of Unified Communication, enterprises should not only consider the current needs, but also pay attention to the development in the next three to five years.

The deployment of Unified Communication is more like a continuous journey. Deployment of large enterprises takes at least three to five years because they have expensive devices that cannot be quickly canceled. Small enterprises can select and implement new solutions faster. Regardless of the size of the enterprise, they need to select a vendor that can work closely with them.

Enterprises must pay attention to employees' feelings. It is difficult for an enterprise to encourage its employees to adopt a unified communication solution without considering how they use Unified Communication in their daily work and how they seek to meet the characteristics and functions they need, in the end, the enterprise's implementation scheme will be expensive and the implementation and utilization will be unsatisfactory.

IT roles should be clarified. Enterprises cannot isolate Unified Communication deployment. Instead, all IT team members should work together to do their best to ensure success and prevent potential integration difficulties.