Monitoring Report storm-Reflections on managers

Back 《Monitoring Report storm-education from customersWhat kind of thinking and response has the customer raised to us? See the following.

 

When things develop here, all the pressure goes straight to the project team. Is it true that all the responsibilities are in the project team? If the manager is not aware of his or her own problems and is still looking at it, it will be a terrible thing. Every manager should actively reflect on it.

First, reflection from Project Manager Z:

/*************************************** **************************/

Thank you very much for your attention and suggestions on monitoring, which is very helpful to us. One thing I need to review is:

It is strange to say that I did not allow my colleagues in the project team to truly understand the importance of this point from the bottom of their hearts, and did not control the release of the daily report beforehand. I think after this time, my colleagues and I should have a deeper understanding of "speaking.

From the past week, we have gone through the following phases:

1. I did not think deeply about the purpose of doing this and the reader's mentality;

2. I tried to consider some issues from the reader's perspective, but only limited to improving the daily report. I added a combination of charts to give readers a more intuitive understanding;

3. Consider some issues from the reader's point of view. Consider increasing weekly monitoring trend analysis because it only depends on the daily situation and is not easy for the reader to understand the system usage trend;

4. More in-depth consideration from the reader's perspective, careful consideration of the reader's psychology, and mining of data and conclusions that meet their "urgent needs.

Along the way, I think y has a lot of feelings, so we also plan to write down his "mental journey" of monitoring as a carrier of knowledge transfer.

Based on the H project's "monitoring Portal", I will also accumulate my knowledge and write documents such as system launch and monitoring, so that other colleagues can avoid detours.

/*************************************** **************************/

The higher-level managers also said:

/*************************************** **************************/

I am very grateful to you for your work. As a manager, I need to review your problems: we have done this in many project teams and are gradually raising requirements, from the XXX project to the XXX project, the daily monitoring system is gradually established, and we have gradually formed some methods. At the same time, other departments also have some good business monitoring practices for reference, I don't have any organizational unit to fix it and use it to guide the future work.

(Omitted: the following email describes the measures and methods you will take .)

/*************************************** **************************/

"Change, we need." has been deeply recognized by us, but can we say "We can." To Obama with just as confidence?

What we need to do now is not to make up the reasons for its occurrence after the event, nor to waste our experience to determine whether it is predictable. What we need to do is to learn lessons from this storm, prevent similar events from happening again.

If this incident can bring enough touch to managers, then let the storm more violent.

Please keep an eye on the next 《Monitoring Report storm-what else do we need to do?"