Network telephone switch constructs small and medium customer service center

For a growing company, effective communication is as important as the strong business planning of capital operations. But at the moment, small and medium-sized businesses and affiliates are still at a high point when it comes to corporate phone systems. The advent of the network telephony switch has changed this situation.

The traditional telephone switch uses the telephone line to transmit the voice signal, but the network telephone exchange uses the unified network communication equipment and the wiring to transmit the voice and the data, the voice transmits in the data form through the data network. In traditional PBX systems, voice calls receive and channel voice traffic by connecting to the Office PBX on a standard telephone distribution line. In a network telephony scenario, voice calls are received and channeled through an ip-based PBX, which is connected to an existing data network. IP PBX is a kind of independent telephone gateway solution, IP Digital phone directly plugged into the data network, does not use the traditional telephone wiring.

Enterprise-Class Customer service Center

For most small and medium-sized enterprises, the same need to provide effective sales system and perfect customer service, but based on traditional telephone switches using CTI technology to establish a call center is very expensive, often small and medium-sized enterprises can not afford. The same day technology group based on network telephony switches for small and medium-sized enterprises tailored to develop enterprise-class customer service centers. Many companies combine office phones and customer service centers, and growing businesses typically have only a limited number of managers, and all employees are expected to share the role of receptionist. With this customer service system, these users will be able to set up customer service center, Sales Center and Office telephone system on the same platform, can arrange the automatic duty service to answer the telephone.

The Automatic Watch service is designed to answer all incoming calls, or to use as a backup when no one is able to provide an answer service. The caller can use the extension number, name, or department to make a dial-up selection. In order to provide appropriate full time response, users can create a set of custom welcome words and activate one of them based on different periods. The automatic duty module is designed to provide quick response services for calls and to move calls through the system without delay.

Multi-level automatic duty desk service support Caller ID display and play screen customer data, can display the caller's name and telephone number from the organization and outside the organization, and automatically pop-up menu, automatically identify the caller identity (need PSTN relay support Caller ID).

Enterprise Customer Service Center Solutions

The value of the Operator console operation uses the busy indicator to indicate one or more telephones, in order to control the incoming call and realize the function of the telephone dispatch system.

Call forwarding can eliminate the possibility of error calls by forwarding calls directly to voice mail, another search or call group, or even to external users. In this way, expert seats and remote seating can be established to make full use of the company's resources. pc/telephony integration enables direct calls from the PC and integrates the business/personnel contact management software with the pop-up screen.

The Free computer Telephony Integration Service supports integrated voice mail, providing personalized greetings, password security, and messages. Mailing lists allow you to simplify sending a message to a user-defined mail group. Unified Messaging can use standard e-mail clients, view message folders, and listen to and reply to messages directly from the PC. Also can be integrated message notification, multimedia information, leaving notice and many other functions.

Main components

The network Telephony application system based on browser base development, pay attention to managers use this software friendly and convenient and practical.

Technical Support Service system is to provide enterprise Customer service basic component, realizes to the customer technical support and the help. It can realize technical support record management, contract management, customer and customer service management, technical support tracking management, customer satisfaction management and other functions.

Sales forecast management system mainly focuses on management of all sales, with the following functions: Sales records management, sales customer visit records, sales forecasts, project content, contract signing time forecast, personnel management and historical data analysis.

Project tracking management system is mainly based on the angle of sales design and development, its powerful function will be a strong sales staff of the project management tool. Can achieve the project content record, customer information record, customer data analysis, Project schedule management, competitor data analysis, data analysis and other functions.