On the key points of hotel human Resource management __ Hotel Human Resource management

talking about the main points of hotel human resource management

The use of scientific methods for the hotel's human resources to carry out effective use and development, in order to improve the quality of all staff, so that they get the best combination of maximum enthusiasm, so as to continuously improve labor efficiency and improve service level. Therefore, strengthening the management of human resources is of great significance to the hotel.

I. Organizational structure and job description

First of all, familiar with the hotel's internal organizational structure, the Department of Human Resources must be the hotel's various job analysis, according to the characteristics of the job to determine specific requirements, including the scope of work, rights, obligations, such as the preparation of job descriptions, job description is not only the basis for recruitment, but also the

Ii. Recruitment and selection of human resources

According to the hotel's position setting and job responsibilities, recruitment selection is commonly used to the following methods: 1, psychological test Method 2, interview 3, Knowledge assessment 4, scene simulation exercises 5, background investigation;

Third, hotel training management

(i) The hotel training to consider the main points

1, targeted: The requirements of training content and the current position of responsibility counterparts, theory and operation demonstration combination, so that the trained staff can quickly adapt to the work they are engaged in.

2, training should be diverse: because the hotel training work of the content of a wide range of complex, targeted strong. Training programs also need to diversify, training content should vary from person to person, apply, apply, learn to combine.

(ii) Types of hotel training

Hotel training can be based on different levels of training objects, at different times and places to provide different content, to form a three-dimensional training model.

1. Decision Management Training (general Manager, VP, Director and Department manager)

The main contents of training for senior managers are strategic management, market and competitive concepts, marketing strategy formulation, establishment of corporate culture, budget management, cost control, management decision-making and managerial ability upgrading.

2, supervising the management (Deputy, director and foreman of each department)

Training focuses on management concepts and ability training, hotel professional knowledge deepening training and how to deal with interpersonal relationships, customer objections and other practical skills.

3. Staff and operator level

Training focus is to improve their overall quality, service awareness, that is, from professional knowledge, business skills and work attitude in three aspects.

Iv. Performance Appraisal

The performance appraisal of the hotel is to compare the job description and work assignment book, evaluate the employee's business ability, work performance and work attitude, and give the quantification, the examination result directly affects the staff promotion, the rewards and punishments, the salary, the training opportunity and so on, it helps to arouse the staff's enthusiasm and creativity

i) the content of performance appraisal:

1, the evaluation of the quality of staff: the main test staff's personality and moral standards;

2, the staff's ability: the different duty staff's business ability, must do the classification appraisal.

3, appraisal Staff's attitude: mainly refers to the staff's dedication and work attitude, including attendance, work initiative, enthusiasm.

4, evaluate the performance of staff.

(b) The main methods of employee evaluation

1, comprehensive performance evaluation method: Refers to the staff in the evaluation period of all aspects of the performance of a comprehensive comprehensive evaluation.

2, Business evaluation: Focus on the staff of professional business competence and the completion of their own performance evaluation, this evaluation method is more suitable for the sales department.

V. Employee Career Planning

Human Resources department has the responsibility to encourage and help staff to develop personal development plans, and timely supervision and inspection, which is conducive to promoting the hotel development, so that employees have a sense of belonging, improve employee loyalty.

Vi. Hotel Personnel Management

Hotel personnel Management generally includes the following aspects:

1, employee reward and promotion, 2, staff discipline management, 3, employee complaint handling, 4, employee file management, 5, hotel personnel statistics.

Vii. Salary Design

Hotel pay design should follow the following basic principles:

1, posts allocation, distribution according to work; 2, personal income should be linked with hotel benefits, especially sales department; 3, taking into account the interests of different departments, according to the different types of jobs in different categories of specific labor differences and contribution size to give reasonable remuneration; 4, correct use of spiritual encouragement and material